“I received my order 12/04/2014. This is the first pair of Dan Post boots that I've ordered. But, What a Disappointment! The workmanship on these boots are of poor quality. These must be categorized as irregular. The price is not. The leather is cut or separated on the left boot, inner side. The inner and outer sides of the left boot shaft, a 2" section, is detached from the sole. The is also a visible nail head in the detached section on the inner side of the left boot. The leather is cut or separated on the right boot, inner side. The inner and outer sides of the right boot shaft, a 2" section, is detached from the sole. A strip of something is dangling from the toe on the right boot. The heel on the right boot looks like it's about to come off. It is separated from the sole. I can see where it is supposed to fit together. A white spot is visible on the back of the right boot. There is an area that looks like an attempt to remove a stain. These are beyond damaged. I usually go into a store to purchase my boots and don't have to worry about dealing with experiences such as this. A quality check definitely was not a part of the process.
There is a Return Policy- perhaps for cosmetics. Now, I'm having to go back and forth about my REFUND IN FULL, even though the Return was Received by CO within 30 days. Instead of my Refund Credited to my Card Account, CO applied a Credit to my CO Account. I made it clear, based on the above, that I want a Full Refund. I was 100% dissatisfied to receive Defective merchandise. ”