1/5
posted Jan-24-2012
I will never again purchase an HP product. HP support is terrible to the point that the English language is incapable describing the pain one must experience when using HP's customer support based in India. To make a long story short, I had a small issue with the dv7t quad laptop I purchased in that the print screen function did not work. When I called up HP's customer support, the technician took control of my PC remotely and and during the next 5 hours of torture literally destroyed the PC so that nothing worked any longer on it. At that point the technician told me that he had to go to his lab to research the problem but that he would return in 2 to 3 minutes. After waiting for over ONE FULL HOUR, I hung up and called back. The next technician told me that if I wanted the computer returned to its original state, I would have to pay them an additional $149.00 to be assisted my their second tier technicians. I explained that I didn't break the PC, but rather HP Support ruined it themselves since they had taken over my PC via remote control. The technician still refused to help. Since I considered this pure and simple extortion, I then asked to speak to his supervisor but was told that none was available. When I insisted, I was told I would receive a call back within 1 to 2 hours. Four days have now elapsed and I have received no call back.
DON'T WASTE YOUR HARD EARNED MONEY ON HP. HP is no longer the quality company it once was. It is now nothing more than an unethical company that wants you money and will not provide even minimal product support, even if you purchased one of the premium extended warranties as I did. I must add that I made the mistake of purchasing HP's top of the line 3 year extended warranty with in home service. Like the computer I purchased, it too is worthless.
Although I have been a loyal HP customer for the past 30 years, my next computer will be a Dell, Toshiba or IBM, but certainly NOT an HP. I'm through with HP.
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![Share](javascript:share_rating({"review_body":"I will never again purchase an HP product. HP support is terrible to the point that the English language is incapable describing the pain one must experience when using HP\u0027s customer support based in India. To make a long story short, I had a small issue with the dv7t quad laptop I purchased in that the print screen function did not work. When I called up HP\u0027s customer support, the technician took control of my PC remotely and and during the next 5 hours of torture literally destroyed the PC so that nothing worked any longer on it. At that point the technician told me that he had to go to his lab to research the problem but that he would return in 2 to 3 minutes. After waiting for over ONE FULL HOUR, I hung up and called back. The next technician told me that if I wanted the computer returned to its original state, I would have to pay them an additional $149.00 to be assisted my their second tier technicians. I explained that I didn\u0027t break the PC, but rather HP Support ruined it themselves since they had taken over my PC via remote control. The technician still refused to help. Since I considered this pure and simple extortion, I then asked to speak to his supervisor but was told that none was available. When I insisted, I was told I would receive a call back within 1 to 2 hours. Four days have now elapsed and I have received no call back.<br>DON\u0027T WASTE YOUR HARD EARNED MONEY ON HP. HP is no longer the quality company it once was. It is now nothing more than an unethical company that wants you money and will not provide even minimal product support, even if you purchased one of the premium extended warranties as I did. I must add that I made the mistake of purchasing HP\u0027s top of the line 3 year extended warranty with in home service. Like the computer I purchased, it too is worthless.<br>Although I have been a loyal HP customer for the past 30 years, my next computer will be a Dell, Toshiba or IBM, but certainly NOT an HP. I\u0027m through with HP.","link":"http:\/\/www.resellerratings.com\/store\/Hewlett_Packard\/comment\/1189921#comment1189921","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Hewlett_Packard.jpg","store_name":"Hewlett Packard","username":"M-of-San-Jose","rating":"1"}, "single");){kind=link}