5/5

posted Feb-08-2011

As an owner of a Mach V my advice is to avoid this company like the plague. Of course when working this is a nice rig. However, pray pray pray and pray some more that it does not break down. I don't quite know who is reviewing their service standards, but they are abominable. You will wait days, literally, to even speak with someone about your issue. And heaven forbid, if any hardware needs to be replaced. Because whatever they decide to send you will probably be old technology by the time they get around to sending it to you.

To date, the following hardware items have needed to be replaced:

Hard Drive
Disk Drive
Sound Card
Motherboard

This is is my personal experience. I have never worked with a vendor who felt like they were doing me a favor by selling me their product. Do yourself a favor and avoid Falcon Northwest no matter what.

Read more: http://news.cnet.com/8301-17938_105-20029549-1.html#ixzz1DOj1ywE2

2/10/11

An update. After the service management at FNW reviewed my service history, they very graciously have offered to update hard drive, mobo, storage and ram to current configurations. This is a move that separates average companies from great ones. I will be recommending Falcon Northwest to any serious gamers I meet. I am changing my ratings to reflect this.

This review was modified by LouAsheby on February 10 2011 12:07:31 PM

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