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LizM04

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    Rating 2/10
    1/5
    2012-12-28

    “I ordered some Christmas presents on 12-12-12, so I knew they would be here in time, and the 1st item I ordered I had no problem with, it got here in time and was in good condition. The second item however did not ship out with the 1st so I emailed customer service and they said there was a strike in the warehouse and it affected this item. I was not happy that I was not informed that I would not get it by Christmas before I placed the order. I understand that s**t happens, but they should have notified me before I paid so I could have chosen an item that was not affected by the strike. A week or so later I get an email that says they cancelled my second order and the next day I got another email saying it shipped. I finally get the Western movies I ordered and the box is smashed. The dvd's were not affected, but the box was not worth saving. I emailed customer service yet again and they asked me to ship it back so I can get a new one. I told them I would just keep it since the movies were ok and because it took so much effort just to get them in the 1st place. With as much money they make you would think they would use better packaging to make sure the items get to the customers in good condition. Overall, I was not happy about the service I received and would recommend you save yourself the headache and shop somewhere else.”

    This review was modified by LizM04 on December 28 2012 09:27:30 AM

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