4/5
posted Apr-27-2002
In spite of various confusions, my camera arrived on 12/22 after I ordered it on 12/20! I have it for Christmas, and Fed Ex even delivered it on Saturday!
The ordering process, however, was confusing--and I am not a novice at on-line ordering. A pop-up message indicated that all purchases qualified for a 10% discount and specified a code to input during the ordering process. I went through the entire ordering process three times, backing out each time to look for the discount opportunity, but the promised discount line never appeared. I finally took the last step, expecting it to be there. It did not appear, and my $799 order was processed without the 10% discount. I immediately emailed Customer Support, requesting the discount be credited, but they simply emailed me back with "instructions" for the ordering process--which, of course, did not help me, since I had already completed the order. I responded to that email and never received another response. I could have cancelled the order and reordered, I suppose: but I actually received the camera before I realized that they were not going to credit the discount.
In short, the 10% discount was either VERY hard to find or not there at all, in some instances. I truly believe that it was not there when I ordered. The Customer Support response was obviously inadequate, since it totally ignored the fact that I clearly stated I had already placed an order.
One other issue I had is with conflicting information about the "in stock" status. When I placed my order, the site said that the camera was IN STOCK, then my confirmation email said the camera was backordered. I phoned and was told that the camera was on back-order for 7-10 days and given a chance to cancel. I decided to give it a few days before canceling. A few hours later, I read on dpreview.com that Photo Alley had 100 G2s in stock, so I phoned back and was told that my order had indeed been sent to the warehouse and was scheduled to be filled--though they could not guarantee that day. I am glad that I did not cancel that morning, since my camera did ship that day. All of the confusion could have been due to the Christmas rush.
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![Share](javascript:share_rating({"review_body":"In spite of various confusions, my camera arrived on 12\/22 after I ordered it on 12\/20! I have it for Christmas, and Fed Ex even delivered it on Saturday!<br> <br>The ordering process, however, was confusing--and I am not a novice at on-line ordering. A pop-up message indicated that all purchases qualified for a 10% discount and specified a code to input during the ordering process. I went through the entire ordering process three times, backing out each time to look for the discount opportunity, but the promised discount line never appeared. I finally took the last step, expecting it to be there. It did not appear, and my $799 order was processed without the 10% discount. I immediately emailed Customer Support, requesting the discount be credited, but they simply emailed me back with \u0022instructions\u0022 for the ordering process--which, of course, did not help me, since I had already completed the order. I responded to that email and never received another response. I could have cancelled the order and reordered, I suppose: but I actually received the camera before I realized that they were not going to credit the discount.<br><br>In short, the 10% discount was either VERY hard to find or not there at all, in some instances. I truly believe that it was not there when I ordered. The Customer Support response was obviously inadequate, since it totally ignored the fact that I clearly stated I had already placed an order.<br><br>One other issue I had is with conflicting information about the \u0022in stock\u0022 status. When I placed my order, the site said that the camera was IN STOCK, then my confirmation email said the camera was backordered. I phoned and was told that the camera was on back-order for 7-10 days and given a chance to cancel. I decided to give it a few days before canceling. A few hours later, I read on dpreview.com that Photo Alley had 100 G2s in stock, so I phoned back and was told that my order had indeed been sent to the warehouse and was scheduled to be filled--though they could not guarantee that day. I am glad that I did not cancel that morning, since my camera did ship that day. All of the confusion could have been due to the Christmas rush.<br>","link":"http:\/\/www.resellerratings.com\/store\/Photoalley\/comment\/43340#comment43340","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Photoalley.jpg","store_name":"Photoalley","username":"LizL","rating":"4"}, "single");){kind=link}