1/5

posted Jul-25-2012

I had a failed upload and called for support. I have all my photos on a DeskTop. I edit and compose on the Desktop, no where on the site does it say I should use a LapTop. The rep I called today said my file won't download because I am using a Verizon Modem...?? I don't have trouble sending anything else with this modem so why are they in the dark ages. THEN I was told I can not use a wireless modem, which I was not. Then I was told to take my file to a Library and upload from there. I asked what is a DIME file and was told it is my photo file BUT it does not include the MyPublisher program. So I have to download their program to the Library computer and then import the DIME file, then try the upload. I asked, well, aren't all Libraries wireless connections since they have more than one computer. He didn't know what to say to that except they would extend my coupon offer...7 whole days while I find someone with a hard wire connection.
Their support issues are useless. NONE of the issues I had were mentioned before I paid my up front coupon for the book. There is no way this company will help you.. I wanted to mail in a DVD but they wouldn't accept it.
POOR CUSTOMER SERVICE.

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5/5

posted Jul-20-2011

This was my first time renting a camera lens. Camera Lens Rentals was very easy to work with. ALL expectations were met as they kept me informed step by step by emails. Camera Lens Rental delivered the lens as promised. I was impressed with the quality of the lens case and happy to see a UV filter was attached to protect the front of the lens just as I would my own equipment. There were no surprises. I would rent a lens from them again. Easy to work with and no hidden surprises.

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