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All 2 Customer Review(s) | by Legal Eagle

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Barnes and Nobl
Rating 2/10
modified review posted Dec-28-2014

“Don't ever shop with these crooks. I ordered a rental book, returned it by UPS, verified on the tracking that they got it back, and they are pretending they did not get it. And they have ignored and not answered two emails I sent about itl NO customer service - the worst book company in the business - do not ever do business with them! (Order 803393023)”

Haband Online
Rating 2/10
modified review posted May-20-2010

“Until this month I had been a happy 30 year customer of Haband. I do have to say their delivery time and quality has declined in the past couple years. Today I cancelled my last order and will never do business with them again. I placed a sizable order on May 9. Apparently there was an error in my entry of charge card info but they never wrote or called. Wondering where my order was, I wrote them a week ago by email and no one answered. I wrote yesterday and was told today for the first time that the order, now 11 days old, was on hold. I told them that if they would do a free upgrade to a speedier delivery due to their failure to contact me, I'd stay their customer, but if they refused I wanted to be removed from their mailing list. A rather curt customer service worker said she'd run that by her supervisor and after being on hold I was told they would not do that without charging even though I responded to a free shipping offer. I reminded her that she would lose a 30 year customer and she said fine and I asked to be removed from their email and paper mailing lists. The customer service at Haband has gone from very good to a complete failure in a couple years. Stay away from these folks. They've lost me forever. A company that is fine with me taking a hike deserves to lose all its customers. Their quality has already been going down - items I bought last year are falling apart. Their prices are inching up. And they have the rudest least responsive customer service around. I'd give them a zero on a scale on one to ten.”

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Reviewer Stats

Total Reviews 2
Helpful Reviews 0
Forum Posts 0
Member Since 20-May-10
Last visit First visit!

Legal Eagle's Favorite Stores

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Legal Eagle's All Stores Reviewed

  Barnes and Noble Rating 2/10
  Haband Online Rating 2/10

Legal Eagle's Least Liked Stores

  Barnes and Noble Rating 2/10
  Haband Online Rating 2/10