1/5
posted May-20-2010
Until this month I had been a happy 30 year customer of Haband. I do have to say their delivery time and quality has declined in the past couple years. Today I cancelled my last order and will never do business with them again. I placed a sizable order on May 9. Apparently there was an error in my entry of charge card info but they never wrote or called. Wondering where my order was, I wrote them a week ago by email and no one answered. I wrote yesterday and was told today for the first time that the order, now 11 days old, was on hold. I told them that if they would do a free upgrade to a speedier delivery due to their failure to contact me, I'd stay their customer, but if they refused I wanted to be removed from their mailing list. A rather curt customer service worker said she'd run that by her supervisor and after being on hold I was told they would not do that without charging even though I responded to a free shipping offer. I reminded her that she would lose a 30 year customer and she said fine and I asked to be removed from their email and paper mailing lists. The customer service at Haband has gone from very good to a complete failure in a couple years. Stay away from these folks. They've lost me forever. A company that is fine with me taking a hike deserves to lose all its customers. Their quality has already been going down - items I bought last year are falling apart. Their prices are inching up. And they have the rudest least responsive customer service around. I'd give them a zero on a scale on one to ten.
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![Share](javascript:share_rating({"review_body":"Until this month I had been a happy 30 year customer of Haband. I do have to say their delivery time and quality has declined in the past couple years. Today I cancelled my last order and will never do business with them again. I placed a sizable order on May 9. Apparently there was an error in my entry of charge card info but they never wrote or called. Wondering where my order was, I wrote them a week ago by email and no one answered. I wrote yesterday and was told today for the first time that the order, now 11 days old, was on hold. I told them that if they would do a free upgrade to a speedier delivery due to their failure to contact me, I\u0027d stay their customer, but if they refused I wanted to be removed from their mailing list. A rather curt customer service worker said she\u0027d run that by her supervisor and after being on hold I was told they would not do that without charging even though I responded to a free shipping offer. I reminded her that she would lose a 30 year customer and she said fine and I asked to be removed from their email and paper mailing lists. The customer service at Haband has gone from very good to a complete failure in a couple years. Stay away from these folks. They\u0027ve lost me forever. A company that is fine with me taking a hike deserves to lose all its customers. Their quality has already been going down - items I bought last year are falling apart. Their prices are inching up. And they have the rudest least responsive customer service around. I\u0027d give them a zero on a scale on one to ten.","link":"http:\/\/www.resellerratings.com\/store\/Haband_Online\/review\/569697#comment569697","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Haband_Online.jpg","store_name":"Haband Online","username":"Legal Eagle","rating":"1"}, "single");){kind=link}