1/5

posted May-05-2013

I can't even put how bad sears.com is into words. First, the free shipping is a complete lie. I should have gotten it for three separate reasons (order over $x, then coupon code, then free shipping for signing up with them), but did not! Then, two days after ordering, my initial order was cancelled for no reason. Then it took me over an hour on the phone to reorder - I literally had to give them my address four separate times. Then my order was pushed back two days. Then they called me at 7AM to confirm my order. Then my order was pushed back 7 days. Then they confirmed an incorrect shipping address, and it took me over an hour on their online chat service to find out that I could not adjust it. Then my order was cancelled a second time three weeks after I initially placed it, because two of the three items were never in stock?

I honestly don't think there's any way in which this experience could have been worse. Sears.com is the most poorly run company I have ever tried to give my business to. Never again.

This review was modified by Ldavis14 on May 05 2013 05:26:22 PM

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