Lawn Guy - User Profile page at ResellerRatings

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All Customer Reviews (1)

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Jacks Small Eng
Rating 4/10 2/5
modified review posted Jul-02-2010

TERRIBLE customer service after the purchase. FORGET ABOUT RETURNING ANYTHING!

I've emailed them about returning an unused part because I, admittedly, ordered the wrong cable for a lawn mower.

They NEVER replied to my email(s).

Right now, I have been on hold for over 15 minutes waiting for the "returns department" (Press 3 for returns, per their phone system) Someone finally picked up the phone, only to tell me THEY CAN'T HELP ME, and didn't know why I was transferred to them.

I was transferred again, and now have been waiting more than 10 minutes again.

Stacy finally answered the call, after my being on hold for more than 25 minutes.

I doubt I will use them ever again.




Jacks Customer Service, Jacks Small Engines rep has responded
modified review posted Jul-06-2010

“Customer was allowed to return item as stated in his own review!! I think the review is not fair since the customer was able to return product. I do understand not wanting to be on hold though. Jacks is working on decreasing hold times and our average wait time is less than 3 mins. Sorry for your long wait time but I am glad customer service took care of you return.

John Cumberland
CEO”

About Lawn Guy

Reviewer Stats

Total Reviews 1
Helpful Reviews 0
Forum Posts 0
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Member Since 2-Jul-10
Last visit First visit!

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  Jacks Small Engines Rating 4/10

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