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| Jacks Small Engines |  |
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posted Jul-02-2010 
![Share](javascript:share_rating({"review_body":"TERRIBLE customer service after the purchase. FORGET ABOUT RETURNING ANYTHING!<br><br>I\u0027ve emailed them about returning an unused part because I, admittedly, ordered the wrong cable for a lawn mower.<br><br>They NEVER replied to my email(s). <br><br>Right now, I have been on hold for over 15 minutes waiting for the \u0022returns department\u0022 (Press 3 for returns, per their phone system) Someone finally picked up the phone, only to tell me THEY CAN\u0027T HELP ME, and didn\u0027t know why I was transferred to them. <br><br>I was transferred again, and now have been waiting more than 10 minutes again. <br><br>Stacy finally answered the call, after my being on hold for more than 25 minutes.<br><br>I doubt I will use them ever again.<br><br><br><br>","link":"http:\/\/www.resellerratings.com\/store\/Jacks_Small_Engines\/review\/581603#comment581603","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Jacks_Small_Engines.jpg","store_name":"Jacks Small Engines","username":"Lawn Guy","rating":"2"}, "single");){kind=link}
“Customer was allowed to return item as stated in his own review!! I think the review is not fair since the customer was able to return product. I do understand not wanting to be on hold though. Jacks is working on decreasing hold times and our average wait time is less than 3 mins. Sorry for your long wait time but I am glad customer service took care of you return.
John Cumberland
CEO”