1/5

posted Nov-11-2009

Don't order from this company unless you enjoy being deceived and frustrated.

I ordered a Garmin 265T new GPS and received a refurbished one. The unit cleverly had the part number covered by FEDEX tape to try to hide the fact that it was refurbished. As for the customer service following this deception, they don't get back to you unless you flood them with e-mails. When they finally respond they are very rude. I think the following e-mail that I received speaks for itself...

Greetings,

We handle customer open cases in the order they come in. With every e-mail and every phone call your case gets pushed to the end of the line and therefore prolonging your resolution.

With regards to the disputes and complaints you allegedly filed......

As a consumer you have the right to file a dispute, but as a merchant we have the right to have a dispute turned over to a collections agency and report it as a delinquency with all credit reporting agencies, and reflect them on your credit history.

Your actions are entirely up to you, as long as you are aware of our reactions.


We sincerely hope it does not come to that, but we would follow our policies as outlined.

And lastly, the refund is issued within 7-10 business days of receipt of the return, provided the customer has not sent a ton of e-mails and left a ton of messages. In your case the refund may take 10-14 business days.

We hope not to hear from you any time soon, so we could successfully complete your case in the timely fashion!

Thank you!
Avalon Tronix

As for a refund, I received a refund twenty-one days after the company received the returned merchandise. The refund, however, was $10 short. Inquiry into this missing money has yielded no response from Avalon.

This review was modified by LP2 on November 13 2009 06:30:00 AM

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