1/5

posted Mar-14-2006

Ordering from this store is a complete headache! I do not recommend ordering anything from these people! This company has two names TCS camera and CCI (camera city). The customer service is horrible! They are very rude and give you the wrong information trying to sell you more crap!

I orginally placed an order for a Nikon 70s body (invoice 3663). I then received an email saying to contact them:

"Please call Max @ 1718-627-2289 ext 216 or 800-508-5126 ext 216 to confirm your order.
Thank You,
TCS Camera"

I initially called the 1-800 number and was directed to someone who was very rude and told me that I should call customer service. He then gave me the number for an insurance company. Not customer service.

I then called the 718 number and got hold Max. He was questioning me why I called him. I told him that I was just responding to an email. He seemed very annoyed by the fact I was calling him. It seems like they have no idea how their own company even works. If they are going to send an email out telling customers to confirm their order, the customer service reps should be aware!

I initially just had a question regarding what came with the camera but due to the attitude of Max I decided to cancel my order.

I looked on the internet again and placed an order with CCI camera for the Nikon D70s body. I then received another email:

"Please call Max @ 1718-627-5600 ext 216 or 800-896-2626 ext 216 to confirm your order.
Thank You,
CCI Camera"

After receiving this email I was already discouraged. I called Max once again and he seemed even more annoyed. Yet again he had know idea why I would be calling him. He told me that my order was canceled. I asked why since I never cancelled this order (3801). I told him I originally cancelled my order (3663) through TCI camera the week before. He then proceeded to tell me that I was playing games with them by ordering camera's and canceling orders. I told him that I didn't cancel my new order and wanted to proceed with it.

Max then tried to tell me that the Nikon camera won't take third party memory cards and wouldn't let me simply order the D70s body. He then told me to do my research and they aren't there to walk me through things. What the hell is customer service for then?

After dealing with his attitude for 5 minutes I decided to cancel my order again. I do not want to support a company that has such terrible customer service and tells you lies.

Buyers beware! Do not order from TCI camera or CCI camera!

comment on review | report?

Is this review?… Helpful Cool Share

1/5

posted Mar-14-2006

Ordering from this store is a complete headache! I do not recommend ordering anything from these people! This company has two names TCS camera and CCI (camera city). The customer service is horrible! They are very rude and give you the wrong information trying to sell you more crap!

I orginally placed an order for a Nikon 70s body (invoice 3663). I then received an email saying to contact them:

"Please call Max @ 1718-627-2289 ext 216 or 800-508-5126 ext 216 to confirm your order.
Thank You,
TCS Camera"

I initially called the 1-800 number and was directed to someone who was very rude and told me that I should call customer service. He then gave me the number for an insurance company. Not customer service.

I then called the 718 number and got hold Max. He was questioning me why I called him. I told him that I was just responding to an email. He seemed very annoyed by the fact I was calling him. It seems like they have no idea how their own company even works. If they are going to send an email out telling customers to confirm their order, the customer service reps should be aware!

I initially just had a question regarding what came with the camera but due to the attitude of Max I decided to cancel my order.

I looked on the internet again and placed an order with CCI camera for the Nikon D70s body. I then received another email:

"Please call Max @ 1718-627-5600 ext 216 or 800-896-2626 ext 216 to confirm your order.
Thank You,
CCI Camera"

After receiving this email I was already discouraged. I called Max once again and he seemed even more annoyed. Yet again he had know idea why I would be calling him. He told me that my order was canceled. I asked why since I never cancelled this order (3801). I told him I originally cancelled my order (3663) through TCI camera the week before. He then proceeded to tell me that I was playing games with them by ordering camera's and canceling orders. I told him that I didn't cancel my new order and wanted to proceed with it.

Max then tried to tell me that the Nikon camera won't take third party memory cards and wouldn't let me simply order the D70s body. He then told me to do my research and they aren't there to walk me through things. What the hell is customer service for then?

After dealing with his attitude for 5 minutes I decided to cancel my order again. I do not want to support a company that has such terrible customer service and tells you lies.

Buyers beware! Do not order from TCI camera or CCI camera!

comment on review | report?

Is this review?… Helpful Cool Share