3/5

posted Jan-07-2011

Mixed review, here.

I've always had fantastic customer service with OCUK, but as others have said they seem to think Statutory Rights are just words on paper.

I had a PSU break 20 says out of warranty and as per the Sales of Goods Act 1979 (as Amended) they are obliged to repair or replace this for me. I'm in the process of writing a formal complaint to them, as pre-action protocol under a Small Claims Court. I have the feeling like most retailers they're going to hold off under they actually get the papers on their desk before giving me my replacement.

However, I will still continue to shop with them as they're still one of the best PC retailers around. It's a shame it's come to this as I did try to have OCZ replace the product first, seeing as it was only JUST out of warranty.

comment on review | report?

Is this review?… Helpful Cool Share