KristenStephens - User Profile page at ResellerRatings

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All Customer Reviews (2)

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J&R Music and C
Rating 2/10 1/5
modified review posted Nov-30-2011

On Cyber Monday, I purchased an 8GB Apple iPod Touch 4th Generation for $147 and now have been sent an email saying the order has been canceled due to a pricing error. I passed up other deals in order to take advantage of this one. I even called the next day to find out when it would ship and was told it may take up to 5 days. I was so excited to get this deal for my 6yr old with special needs especially since I was also able to buy some great educational apps in anticipation of downloading this to the iPod Touch. Now I find out that there is NO iPod Touch being delivered!!! I am appalled that a supposed reputable company would breach a contract of sale and actually be committing fraud by "selling" a product when they can't deliver the merchandise. I will never do business with J&R again and will tell everyone I possibly can about your questionable business practices.

UPDATE 12/2/2011...talked to the customer service rep at J&R who was very apologetic about the situation. They plan to honor the advertised price posted on cyber Monday and also give me free shipping as I joined the friends and family program. I'll follow-up with comments when I receive my iPod Touch!!! Thanks!!!


Jim-at-JR, J&R Music and Computer World rep has responded
modified review posted Dec-01-2011

“We are reaching out to this customer and all of our customers effected by a pricing error on our website and subsequent cancellation on this IPOD. We are asking those whose orders were cancelled to call us at 1(800)426-6027 Monday through Friday 9am to 6pm, and 9am to 5pm Saturday so we can re-take their orders at the original price. We sincerely regret any inconvenience.

Jim at J&R
jtq@jr.com”

OnSale
Rating 2/10 1/5
modified review posted Apr-14-2012

I was excited to utilize OnSale but am still waiting on the delivery of my Griffin iPad 2 case! I will hopefully receive it soon so I can more accurately evaluate my experience!!!

About KristenStephens

Reviewer Stats

Total Reviews 2
Helpful Reviews
Forum Posts 0
Homepage
Member Since 30-Nov-11
Last visit First visit!

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  OnSale Rating 2/10
  J&R Music and Computer World Rating 2/10

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  OnSale Rating 2/10
  J&R Music and Computer World Rating 2/10
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