1/5
posted Jun-04-2010
I ordered a gray keyless remote for my 2003 Grand Cherokee from iKeyless. Price was right, shipping, prompt, everything was great. Until I opened the packaged to see a clearly USED keyless remote. There was no mention of the item being refurbished on the product page when I ordered. There was no mention of it being refurbished on the invoice. The only place where refurbished is mentioned in the terms and conditions. Furthermore, the words used in the terms and conditions are vague. It reads, "We sell a combination of new and refurbished remotes". This would make one think that they offer both new and refurbished remotes. The wording should read, "You may receive a new or refurbished remote at our discretion". Companies that don't list whether or not a product is refurbished on the product page or at the very least say you may get either a refurb or new item on the product page do it for a reason. They are ambiguous because they want you to think you're getting a new product so when you compare their price to others for comparable NEW products it looks like they have the best price. I don't get why they just can't take inventory of their new and refurb products and just offer two different prices and clearly list what you're getting on the product page. The silver lining is that they've gone ahead and sent out a "new" remote and a prepaid postage stamp so I can send this one back. Just in case I receive a better looking used one instead of a brand new one like I requested I have printed out the product page that has no mention of the remote being refurbished and the poorly worded terms policy if I do not get a full refund.
Response to their response:
First of all I was never offered a refund. Second of all I was told by your employee that he would go find a new one and that it would be sent out, not a better looking used one. Thirdly, the picture shown on your website does not show a remote with scratches all over it, it is indeed a picture of a new remote. Also if you know that the gray remote can only be sent used mark it as used. Furthermore if I wanted to get a refurbished remote I would've gone here http://www.keyless-remotes.com/jeep-keyless-entry-remote-2-refurbished-176?category=Remotes:Jeep:2003:Grand%20Cherokee where they clearly list it as refurbished for a cheaper price. Also that same store offers brand new ones that are clearly labeled as new http://www.keyless-remotes.com/jeep-keyless-entry-remote-2-new-175?category=Remotes:Jeep:2003:Grand%20Cherokee . In any case thank you for putting in writing that you , in fact, knew that the only gray remotes for an '03 Grand Cherokee you have are used without clearly stating it on your site and while telling me you would send me one of your new ones that you had.
This review was modified by
Kegs on June 07 2010 09:41:05 AM
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posted Jan-18-2012 
![Share](javascript:share_rating({"review_body":"Awesome experience. Not only does Richard have extensive knowledge of the items he sells but he sells them for a great price and is extremely professional and willing to help. He installed the parts I ordered for free and gave me a $50 credit for shooting a video of the installation. You can\u0027t even tell he was in my car. Will do business again and recommend autotoys.com to anyone.","link":"http:\/\/www.resellerratings.com\/store\/Autotoys_Sound_Conceptions\/comment\/1169597#comment1169597","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Autotoys_Sound_Conceptions.jpg","store_name":"Autotoys","username":"Kegs","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a gray keyless remote for my 2003 Grand Cherokee from iKeyless. Price was right, shipping, prompt, everything was great. Until I opened the packaged to see a clearly USED keyless remote. There was no mention of the item being refurbished on the product page when I ordered. There was no mention of it being refurbished on the invoice. The only place where refurbished is mentioned in the terms and conditions. Furthermore, the words used in the terms and conditions are vague. It reads, \u0022We sell a combination of new and refurbished remotes\u0022. This would make one think that they offer both new and refurbished remotes. The wording should read, \u0022You may receive a new or refurbished remote at our discretion\u0022. Companies that don\u0027t list whether or not a product is refurbished on the product page or at the very least say you may get either a refurb or new item on the product page do it for a reason. They are ambiguous because they want you to think you\u0027re getting a new product so when you compare their price to others for comparable NEW products it looks like they have the best price. I don\u0027t get why they just can\u0027t take inventory of their new and refurb products and just offer two different prices and clearly list what you\u0027re getting on the product page. The silver lining is that they\u0027ve gone ahead and sent out a \u0022new\u0022 remote and a prepaid postage stamp so I can send this one back. Just in case I receive a better looking used one instead of a brand new one like I requested I have printed out the product page that has no mention of the remote being refurbished and the poorly worded terms policy if I do not get a full refund.<br>Response to their response:<br>First of all I was never offered a refund. Second of all I was told by your employee that he would go find a new one and that it would be sent out, not a better looking used one. Thirdly, the picture shown on your website does not show a remote with scratches all over it, it is indeed a picture of a new remote. Also if you know that the gray remote can only be sent used mark it as used. Furthermore if I wanted to get a refurbished remote I would\u0027ve gone here http:\/\/www.keyless-remotes.com\/jeep-keyless-entry-remote-2-refurbished-176?category=Remotes:Jeep:2003:Grand%20Cherokee where they clearly list it as refurbished for a cheaper price. Also that same store offers brand new ones that are clearly labeled as new http:\/\/www.keyless-remotes.com\/jeep-keyless-entry-remote-2-new-175?category=Remotes:Jeep:2003:Grand%20Cherokee . In any case thank you for putting in writing that you , in fact, knew that the only gray remotes for an \u002703 Grand Cherokee you have are used without clearly stating it on your site and while telling me you would send me one of your new ones that you had. ","link":"http:\/\/www.resellerratings.com\/store\/iKeyless\/comment\/573723#comment573723","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iKeyless.jpg","store_name":"iKeyless","username":"Kegs","rating":"1"}, "single");){kind=link}
“Greetings,
It should be noted first that the picture of that particular item is used on our website, it is not a picture of a new remote. As you mentioned, most of our items are brand new, all of our keys are brand new, and some of our remotes are used. The picture that we advertise for that remote is used as the grey style Jeep remote has not been manufactured for over 5 years and new ones are not readily available. Also, we have already offered you a full refund on the product, and we offered to send a replacement that you deem acceptable which is currently en route.
Best Regards,
-iKeyless Customer Service”