1/5

posted Mar-11-2013

Horrible customer service!!!!!!!!!!
Ordered drapes on 2/28/13 was told should ship 3/4/13
Called Tuesday 3/5 was told they shipped  
and they emailed the vendor to forward the tracking info to me
Called on about 3/7/13 after not hearing anything
And was told that they did not ship them and they should be going out 
On 3/11/13. Received email that they were back ordered until 4/9/13 
So I called and canceled the order. Was told that it takes 72 hours to cancel 
With the vendor then another 7-10 business days to receive a refund.
Called on 3/11/13 to verify the order was canceled because I never received
A confirmation email and to ask why I had to wait so long for a refund.
Now I was told the curtains were not due to be in before 4/15 
Still waiting for credit. They gave me some song and dance about
Hurricane sandy which I find odd being I was told they get shipped out of Georgia 
I live in Long Island and was hit by sandy as far as I know Georgia was not involved with sandy
So they gave me 4 different ship dates, charged my credit card.
And told me that I have to wait days and days for a refund
This it was not custom made they were stock
Now going to call the credit card company to put a stop on the charge. Also ordered the same drapes from another company and should have them by this Thursday. They confirmed that they were shipped.
Why would I wait 7 plus weeks for this which is not even guaranteed they will
Ever be available. Was told so many lies by them. 

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