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KaterinaLot

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Rating 2/10
1/5

Do not buy from Ali. Do not buy from Fantacy Technology. Lost money (300 euros) and time (6 months)

I ordered a xiaomi phone on January. It arrived on March and was seized by customs. I plied with ALI to extend my buyer's protection, in order to have some guarantee, that if the phone is broken after I pay the customs fees, I will get my money back. They did not do anything although they were reassuring me that everything will be OK. They released the money to the seller before I got the phone in my hands. I paid for customs 50 more euros (original cost was 170 euros) and the phone was broken. The seller was not cooperating and Ali express continuously lying to me in the chat. The seller said I could sent back the phone for repair or refund. I send it and begged for a refund. Ali completely lied to me and ignored me and the seller decided to send back the phone without a refund and without writing on the parcel that customs have been already paid. Now I have to pay 50 more euros in customs and they both do not care or do anything. Avoid them, buy from other places.


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