1/5

posted Feb-07-2012

I won't buy from this retailer again. I purchased Adobe Creative Suite as a download. I never received an email with a download link. When I called about this, they took my info (as if for the first time) and sent me a download link, etc. The customer service rep who took my info didn't verify the spelling of my email, etc. She was very brusque and kept cutting me off, so I didn't push it with her either. In the end, the download code didn't work. I called repeatedly to customer service over the next 3 days. Each time I had to give my full information, as if they had no record of me. Each time I had a highly confused, and RUDE customer service rep who would either resend the original email with the (incorrect) download info, or who forwarded me to Adobe Product support (I had yet to receive the PRODUCT!). Each time they would end the call with, "Is there anything else I can help you with?" I had to laugh - "YES! You can help me with the problem I am calling about." FINALLY on Day 4 (my 6th attempt) I connected with a customer service representative who was able to understand the simple fact that the download key they provided wasn't working. She informed me that she would have to 'make a report for the resolution team', and it would be up to 72 hours before the issue was resolved (earlier that day a gentleman had told me I would have a resolution by end of day, which I didn't). At this point I had been waiting over two weeks for my 'instant download'. When I finally got a phone call from the 'resolution team' it turned out that my email had been entered incorrectly by the original rep. I entered the incorrect email and my download worked. MANY lost hours and LOTS of frustration because of a typo on their end, followed by multiple contacts with clueless and customer 'support' reps. WORST CUSTOMER SERVICE EVER. NEVER shopping here again.

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