1/5

posted Feb-17-2010

What a horrible experience, and it still has not ended. I did a lot of research into this company and decided to buy based on customer satisfaction and reviews, including for the build I bought the best price.

I placed my order and was not contacted after 48 hours as promised. I ended up calling them and was answered by a representative who barely spoke comprehensible english. My order was confirmed and my card was charged.

10 days go by and I received a phone call (Feb. 3rd) from Vigor explaining, "Our production line has broken, and we will not be able to build your computer." During the phone call I was told my card would be credited the sale amount within 2 business days.

It is now the 17th (2 weeks later) and no charge back has taken place, and I have left phone calls, e-mails, messages, etc. everyday this week because this has gone on long enough.

Very disappointed they couldn't build my computer. Very disappointed in their lack of consistent customer service. Until they get their act cleaned up and back to the high customer ratings of 3rd quarter last year I would highly recommend staying away from them.

Edit: 3/4/10 Still have had zero contact with the company, phone calls disconnect after 3 rings, and no correspondence of any kind has occurred. It has been more than a month since I gave them money. At this point all I want is my refund so I can go buy a computer somewhere else. Based on advice given to me I have reported this situation to the BBB. I am very disappointed and a little bit fed up with the lack of refund.

This review was modified by Karmaween on March 04 2010 01:46:59 PM

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