5/5

posted Apr-27-2012

I don’t know where all this negative experience is coming from I had a great experience and would use this company again.

I ordered a hard drive for my 10 year old Sony Vaio, they sent me out the exact replacement, a New Hitachi HD and it was in the sealed Hitachi anti-static bag. The Hard Drive performed flawlessly for one day and then died (That is not their doing it was Hitachi’s)

I made a phone call and was greeted by a very courteous Staff member, she took my information and said they would get back to me a few hours later they did and here is an excerpt from the e-mail:

Thank you for contacting Impact Computers.We have received your inquiry regarding Order Number: 490546(DK23BA-15 - 15 GB Hard Drive - Quantity 1 - $29.95 Per Unit)
Impact Computers apologizes for the inconvenience this may have caused, we will send you a replacement.
No RMA (Return Authorization Number) will be issued since the part(s) no longer needs to be returned.
We appreciate your patience and hope to continue to serve you in the future.
for peer-to-peer help,please visit our forum at http://www.impactforum.com

I thought I was going to have to ship this back, No I didn’t have to and they shipped another one right away, I will Highly recommend them, sometimes the problem lies with the Customer.
I work with hundreds of Guests at our Resorts in Customer Relations rectifying problems and I find it is all about Attitude
This is the first place I’ll look for parts and the first place I’ll recommend. I'm a Happy Camper.
Eddie V.

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