1/5

posted Nov-08-2007

Unbelievable. Painful really. I did have a deadline and their terrible service put me past meeting it so I asked for a refund. I have put in over 50 calls and emails the last few weeks to get my money back. They have literally simply stopped picking up the phone or answering my emails. IF I can get them on their online chat, their standard response is "we are very sorry for your inconvenience." I don't know if the service is outsourced or based outside of the U.S. I typically don't have a huge problem with outsourced work, but most of the staff speaks minimal English, has no authority nor decision making skills and basically promises everything and provides nothing. I have reported my case to the Better Business Bureau yesterday. I hope something comes from this but my employer said he will have our lawyer go after them if I don't get a response soon. This company should be shut down...immediately. They are thieves. No business should be able to operate like this.

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