4/5

posted May-07-2010

I have the same issue as some people below. Customer service is seriously lacking. Spoke to Doug once (after 3 days of trying to get in touch w/ someone) and was told my comp was done and just going thru the tests and should be ready by Tuesday. Its now Fri and still 'processing', it has been stuck on stage 6 for 3 days.
I could understand all this if it was a complex build.. Its not its their most basic computer.
Will update this review if I ever get my computer.


EDIT- Finally got the computer after leaving an E-mail saying if I couldnt get a response I would contact the Better Business Bureau..They responded by shipping out the computer the next day.
First time buyers WILL be wary if a company does not respond or answer their phone.
The product itself is nice and what I ordered. Only complaint w/ it, is no documentation on the computer itself. (Aside from the mother board)
They give you the drivers disk and mother board User guide along w/ a chipset disk for the mother board.
The comp is quiet and looks good.
Changed my rating from a 1 to a 4. Would be a 5 if Customer Service was a tad more helpful.
Might even buy from them again.. Ill just make sure its about a month in advance.

This review was modified by JusticeP on May 15 2010 12:30:26 PM

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