1/5
posted Aug-29-2011
I ordered tile in July and just got an email from Fastfloors that they could not fill my order and was turning my account over to accounting to refund my money. I tried calling and was on hold for literally 4 1/2 hours. Went from caller 5 down to caller 2 and still never talked to anyone. My phone went dead from being out of the cradle for so long. I tried calling back and finally gave up. I have sent numerous emails and none of them have been answered or acknowledged. Terrible experience and would not recommend Fastfloors to anyone. While I was on hold, they play a recorded message letting you know what caller you are and gee-whiz information about the company. I learned that FastFloors.com perfected customer service and they will treat me like a king....all this while on hold for over 4 hours. If this is killer customer service, then I would hate to see bad customer service. Hmmmm, we will not answer your calls (nor return them in the time frame they state if you care to leave a message, which I did twice), or reply to your emails. Buyer beware! I thought I was getting a good deal on tile, but the challenge now is to get my money back. They wasted no time charging my credit card, now getting a refund seems like a daunting task.
Update: Got an email from FastFloors accounting saying my charge card was credited the amount they charged. That was on the 30th of August and as of today, my account has still not been credited. I have USAA checking and transactions are updated almost at real time, so trying to contact accounting again to find out status of refund. By the way, the 2 phone messages left with FastFloors and the numerous emails sent have still not been replied to.
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![Share](javascript:share_rating({"review_body":"I ordered tile in July and just got an email from Fastfloors that they could not fill my order and was turning my account over to accounting to refund my money. I tried calling and was on hold for literally 4 1\/2 hours. Went from caller 5 down to caller 2 and still never talked to anyone. My phone went dead from being out of the cradle for so long. I tried calling back and finally gave up. I have sent numerous emails and none of them have been answered or acknowledged. Terrible experience and would not recommend Fastfloors to anyone. While I was on hold, they play a recorded message letting you know what caller you are and gee-whiz information about the company. I learned that FastFloors.com perfected customer service and they will treat me like a king....all this while on hold for over 4 hours. If this is killer customer service, then I would hate to see bad customer service. Hmmmm, we will not answer your calls (nor return them in the time frame they state if you care to leave a message, which I did twice), or reply to your emails. Buyer beware! I thought I was getting a good deal on tile, but the challenge now is to get my money back. They wasted no time charging my credit card, now getting a refund seems like a daunting task.<br><br>Update: Got an email from FastFloors accounting saying my charge card was credited the amount they charged. That was on the 30th of August and as of today, my account has still not been credited. I have USAA checking and transactions are updated almost at real time, so trying to contact accounting again to find out status of refund. By the way, the 2 phone messages left with FastFloors and the numerous emails sent have still not been replied to. ","link":"http:\/\/www.resellerratings.com\/store\/FastFloors\/review\/852246#comment852246","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FastFloors.jpg","store_name":"FastFloors","username":"Juled","rating":"1"}, "single");){kind=link}