5/5

posted Jan-06-2011

Ordered an acekard2i via USPS First Class with insurance. That package never reached my hands but USPS system said it was confirmed delivered.

I contacted RHS and they advised me to talk to my local post office first. I did, and local post office had me fill out a mail fraud affidavit. I scanned it and showed to RHS.

RHS promptly sent out a replacement unit, no questions asked.

I received the unit, package was a bit smushed but the product was luckily undamaged and I've already confirmed that it works - even comes with a USB micro sd card reader that some places don't include with the acekard 2i.

Also, they were very quick in responding to my email questions.

Would definitely order from these guys again.

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5/5

posted Oct-07-2009

I ordered the Gamer Xtreme 4000 on 9/22 and the machine was ready for pickup on 9/30. I refitted the build for 8GB ram and a Geforce 275 GTX instead of the Radeon 4890. Checked all the free games boxes and Win7 coupons, and also got a MS intellimouse.
Decent turn-around time for a custom PC.

The sales rep was responsive to my questions, however, I did have a slight issue with phone support prior to ordering the PC. When I called during business hours, I waited for 10 minutes and there was no answer (besides the automated voice that tells you to wait). At this point, this is a minor issue because all my questions were answered via email, but it could be a potential problem if I need support later on.

Windows Vista 64 DVD was on backorder when I picked up the computer. A nice young lady at the front desk confirmed my order, and explained that they would ship the Vista disc to me, which I received yesterday 10/6/09. Everything else on the invoice was included, no mistakes (the guy who brought the pc out to me in the rear of the building at shipping, was really nice and opened the boxes for me to verify all the components were there.)

When I got home, I did a visual inspection on the internal hardware. The wires were tied back neatly and did not constrict airflow. 4 sticks of 2gb ram were seated properly, asetek liquid cooling mounted properly, evga geforce 275 as the invoice said (I was a little nervous about the vid card because they wouldn't tell me what brand I was getting until I got my invoice), seagate 1tb hdd, and dvd drive were all installed properly.

There was a minor paint scratch on the back of the case near the bottom, but that's forgiveable. All-in-all the build seems very professional.

I powered the system on and Vista prompted me for a product key. The product key sticker was on the side of the case. Entered the key and was able to log into windows. All essential drivers (mobo chipset, sound, video, ethernet) were already installed for me.

I use the PC on a daily basis and play some fairly 3D graphics intensive games such as Fear2, Aion, Wow, L4D, and some other Half life2 mods. So far so good, no major issues. I have to manually set the vid card fan speed to a higher speed, but this is more of an evga problem with their drivers/firmware not supporting automatic fanspeed. (evga precision does have an auto fan speed setting but all it does is set the speed to 40% and does not auto adjust to GPU temp).

Thus far, I give these guys good scores on product and service.
If any issues come up later , I will edit this post to let everyone know.

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1/5

posted Dec-01-2006

1/03/07 UPDATE: It has now been 5 weeks since my first experience with outpost.com. For the past 5 weeks I have been calling their customer service line each weekend only to get disappointed. I won't bore you with the details about how I was passed around by their customer service reps. Story short, the hard drive I ordered was discontinued so they were unable to ship a replacement unit to me, and informed me that I would need a credit return. After being passed around some more on who should do the actual credit return, a rep named Mark assured me that a credit return would be issued for the missing hard drive. After a week no credit to my card so I called them back. A nice woman told me they had been busy and that she would follow up with the request and email me back the following tuesday. So on Tuesday I get an email that says, "sorry but we cannot honor your claim, if you have any questions contact our customer support."

It seems that they can get away with this kind of bullshit. They ship out half the order then let you deal with the other missing half. I don't care if this is their fault or if DHL is stealing parts from packages. This is something Frys needs to deal with in order to uphold their "quality" customer service. I am completely dissatisfied with their customer service and will not be ordering anymore items from them again. In addition I am filing a complaint with the better business bureau. For anyone else that got screwed as bad as me, I suggest you go to http://www.bbb.org/ and file a complaint under Business.




Before you order something from Outpost.com, try calling their toll free customer service line. I guarantee the only thing you will hear is some alternating elevator music. I've sat on hold for 1hour 11minutes and so far an automated voice has told me, "please hold while we transfer you to the operator." Still no live representative has taken my call.

I placed an order for two Maxtor 300GB SATA 1.5Gb/s drives just back on 11/27. I received a poorly packaged box with one hard drive inside and an aired out bubble pack. The box was pretty bashed up, but luckily the retail maxtor box inside was pretty resilient so seemingly no damage to the drive itself.

They messed up the packaging and only sent me 1 of 2 drives, but charged me for 2 which is says on my credit card statement and the receipt inside. Trying to get a hold of their customer service is incredibly hard if not impossible.

Pretty soon here I am going to complain to the Better Business Bureau and calling the credit card company for a chargeback.

This review was modified by Jtang81 on January 03 2007 10:03:48 AM

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