5/5

posted Dec-17-2011

I ordered a custom made gaming laptop from RK computers, and it is absolutely fantastic, definitely worth the money. The customer service is second to none, I mean absolutely amazing.

I had a technical problem (completely my own fault, I accidentally unplugged the power and expected my video card to run the same, but with higher-end video card you will need to have your power plugged in for full performance, or something along those lines), and when I called customer service my call was answered immediately. NO AUTOMATED BS, no wait time, a real live person on the phone waiting to help me out. A few minutes later he even went through the trouble of calling me back to suggest more solutions.

So based off my experience, I love RK computers because it's reasonably priced (unlike Alienware which would is almost double the price for basically the same product). And because you feel like the employees there are actually wanting to help you and give you a better product as opposed to "just being there for a paycheck" like so many other companies.

The customer service representative who assisted me is Rob, so thanks Rob!

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