3/5

posted Apr-03-2009
I ordered an audio cabinet with turntable shelves from Cymax Stores and prepaid $1653.00 with PayPal. Deliver was supposed to be within 6 to 8 weeks. After 9 weeks had passed I contacted Cymax Stores to find out the status of my order. I was informed that the order would take another 4 weeks of time. Finally, after 14-1/2 weeks from the date of my order the shipment arrives at my home. As the mover is unloading the furniture I notice that the shelves are damages. I tell the delivery agent that I will not accept damaged merchandise. The next day I contact Cymax and tell them that I want a refund. After three weeks of back and forth emails, Cymax resolved the issue to my complete satisfaction.

This review was modified by
Joseph C on April 08 2009 12:12:07 PM