1/5

posted Nov-28-2007

My experience summary is the following: My company was under a very tight deadline for a massive mailing so I was going to purchase a letter folder

1. I called and was told by the seller that the item was in stock in their warehouse and would be shipped in 24 hours. Based solely on this information, I purchased the item.

2. I was lied to about the shipping of the item and given a false tracking number the following week. The tracking number never updated or indicated any packaged was shipped! I called UPS and confirmed that there was never a package shipped with the number he gave!

3. Eventually seller admitted item was NOT in stock and never had been shipped.

4. Was told the manufacturer would not ship them because of a defective part.

5. After asking very politely to cancel the order, seller refused!(even after all the lies and false information given!) He actually had the arrogance to say I had to buy different items from him instead of canceling my order!

I have sent more emails than I care to admit trying to work with the seller and several phone calls. The people at this company are very rude, greedy and refuse to refund your money even if they don't ship the item!

These guys are sleazy.

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1/5

posted Nov-02-2005

Ordered a Monitor and paid via paypal.
Paypal confirmed payment was received by buy.com
Received e-mail saying Thank you for your order.

Here is when the nightware started!!!


1. Buy.com cancelled my order and sent an email saying that I never completed the paypal transfer (even through did and had a confirmation from papal to prove it! )

2. Was charged for an item that they are refusing to send me!

3. No phone numbers, no way to contact company.

I finally found a numbers after hours of searching on the internet that I had to call long distance.

I was told there is not even 1 person at the main office that could talk to me about this serious problem.

I was then transferred to an Indian call center where I had to speak to an Indian who could not speak English and I could hardly understand or hear what he was saying because of the poor(VOIP) connection. He says that I need to contact paypal over and over again. I guess these guys don't understand how to look into a situation and recognize an error, but rather just shift blame to someone else.

Paypal was not to blame; they sent buy.com the money just find. Someone at buy.com decided to cancel my order after I paid for it!

I explained to him that

This is a verified paypal account
This is a confirmed address
Payment was sent and received by buy.com
It was the same address on paypal as on buy.com order page.

I guess they have a system that might be case sensitive and if you don’t type the address exactly (and I MEAN EXACTLY) it will reject it.

The fact that your shipping to confirmed paypal address and your a verfied member must not be good enough for these Indians. Geeze.

This was for a special deal on a monitor that they have ran out. So basically because of the horrible system, I am left without a monitor and out $300.

This indians are either completely incompetent or this is a big scam. Do not trust them or they will rip you off and you will have no one to call into except maybe an foreign Indian center if your lucky enough to get the long distance phone number! This company has really lost it over the years. These Indian call/processing centers are a joke and costing buy.com any creditability.

This review was modified by Jonnydanger007 on April 28 2006 07:04:14 PM

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5/5

posted Apr-20-2004

I was pleased with my purchase. I will order from this company again in the future. Very fast delivery time. House brand Case seem to be good quality for the price.

This review was modified by Jonnydanger007 on April 20 2004 08:07:38 PM

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1/5

posted Feb-22-2004

BEWARE
"New open box" means used, broken junk according to synergy Associates!

Do NOT BUY from these con-artist!!! They will tell you that the item is " NEW OPEN BOX" but that is not true.

The items he sells you are USED and do not work. They are full of lies!

New open box is suppose to mean that the item is brand new but the box was open to check contents, etc... However, Synergy Assoc used this term to sell used junk( its not even refurbished just used and in bad condition)

Please don't fall into their trap!

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