4/5
posted Apr-22-2011
I have been a local customer for over 10 years. The store is about 40 minutes from my home. They carry a wide selection of equipment and a large percussionist product list, Hand drums, Cymbals and gadgets. Not a great selection of new Drums, but I understand you can't carry em all and limited retail space. No Vintage stuff which is my hot button. I have purchased a lot of cases and stands for my Vintage drums from Chris. Now I will admit, I do not get a warm fuzzy greeting on arrival. But I can bang on stuff, and see new gear without too much aggravation. If I ask a question they are helpful. I have had a few problems in the past trying to call them, in response to an email or a Sale...as they do not always answer the phone...Very frustrating when I was trying to see if they were open before I drove 40 minutes to get there. I have other local Music Stores I support too, phone is answered buy the third ring! I don't know how you can ignore your phone inquires? I have recently asked about and inquired to purchase a New set of drums (You did answer the phone!) $1500+ sale if I can get a matching Display piece and am waiting to get an answer back...(I also am waiting to hear from another store too...)So, I do not know if they value my business or if you forgot, or have not heard from Gretsch, we all are busy. It is a major expenditure to me and I am still on the fence. I get the feeling in the store that they are too busy with online sales to service the client in the shop. He rarely comes out from behind the back work bench to greet, sell, or help you. I feel like I am intruding or interrupting as I like to ask a lot questions and get the best deal and avoid the Guitar Center hell...However, I spent $250+ at GC the other day on heads, wood block, new Tama foot pedal and cowbell etc...and Frisked on the way out the door (Glad you don't have that hassle here!). That could have been his sale too. So for customer appreciation and service you get a C+... I will remain a client, Drum up the service and you will ring up more sales! They do have good competitive prices on stuff and will work with you to get a special order or item. JRS
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![Share](javascript:share_rating({"review_body":"I have been a local customer for over 10 years. The store is about 40 minutes from my home. They carry a wide selection of equipment and a large percussionist product list, Hand drums, Cymbals and gadgets. Not a great selection of new Drums, but I understand you can\u0027t carry em all and limited retail space. No Vintage stuff which is my hot button. I have purchased a lot of cases and stands for my Vintage drums from Chris. Now I will admit, I do not get a warm fuzzy greeting on arrival. But I can bang on stuff, and see new gear without too much aggravation. If I ask a question they are helpful. I have had a few problems in the past trying to call them, in response to an email or a Sale...as they do not always answer the phone...Very frustrating when I was trying to see if they were open before I drove 40 minutes to get there. I have other local Music Stores I support too, phone is answered buy the third ring! I don\u0027t know how you can ignore your phone inquires? I have recently asked about and inquired to purchase a New set of drums (You did answer the phone!) $1500+ sale if I can get a matching Display piece and am waiting to get an answer back...(I also am waiting to hear from another store too...)So, I do not know if they value my business or if you forgot, or have not heard from Gretsch, we all are busy. It is a major expenditure to me and I am still on the fence. I get the feeling in the store that they are too busy with online sales to service the client in the shop. He rarely comes out from behind the back work bench to greet, sell, or help you. I feel like I am intruding or interrupting as I like to ask a lot questions and get the best deal and avoid the Guitar Center hell...However, I spent $250+ at GC the other day on heads, wood block, new Tama foot pedal and cowbell etc...and Frisked on the way out the door (Glad you don\u0027t have that hassle here!). That could have been his sale too. So for customer appreciation and service you get a C+... I will remain a client, Drum up the service and you will ring up more sales! They do have good competitive prices on stuff and will work with you to get a special order or item. JRS","link":"http:\/\/www.resellerratings.com\/store\/Drums_on_SALE\/comment\/742701#comment742701","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Drums_on_SALE.jpg","store_name":"Drums on SALE","username":"JonShimer","rating":"4"}, "single");){kind=link}