5/5

posted Jul-13-2010

As always, Lie Nielsen ships quickly, provides accurate status, and delivers quality product. If only every store were like them!

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5/5

posted Jul-12-2010

Good lookup and part number breakdowns, and the filter, which they shipped very fast, was exactly what I needed.

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5/5

posted Jul-12-2010

I've been a fan of Blue Nile for a while now. I find the prices are very competitive, and the customer service is excellent. I recently had to order a replacement for a lost ring, and despite the fact it was ordered years ago, and I could not find the records, the customer service rep was able to dig up the old order, called me back very quickly and told me exactly what I needed to order a duplicate replacement. Everything ships fast, your status updates are frequent, and they'll call you with any difficulties.

I'll be buying there again.

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1/5

posted Jul-12-2010

I placed an order on July 6th for an in-stock item, and they billed me right away. I assumed that meant they were shipping right away. Hah.

It is now a week later, and I've gotten no shipping info, no indication the item is shipping, and they've ignored 2 emails I've sent (one through google checkout, and one directly on their website) asking for more information.

AVOID.

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1/5

posted Sep-05-2002

On August 5th, Staples.com charged $595.36 to my credit card for a Monitor from their online store, Staples.com. I did not place this order, nor do I want the product. Approx. a week later, the monitor arrived at my house, and this is when I went online and found the bogus charge on my card via Homelink. Looking at the packing slip, the product was ordered by somebody else. This person had the same name, but a completely different address. If you look at the UPS tracking information for this package, you will see they first attempted to bill and deliver to the other person. However, that came back as a bogus address. So, staples looked up somebody else who just happened to have the same name (me) as this person, then charged my card and shipped me this item I didn’t order!

I contacted staples via their customer support email address on 3 separate occasions and they promised to fix this, but took no action to do so. I indicated each time to Staples I would be GLAD to send them back their monitor, if they merely provided me with the ups pickup tag.

I had to actually go to the credit card company to dispute the charge.

Be VERY wary of dealing with Staples, as they WILL store your CC info, even if you tell them not to, and if you happen to have a common name, you could find yourself billed for soembody else's stuff!

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