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Johnw-33918

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Rating 10/10
5/5

Return

My return was handled by employee James C. Unfortunately it took 3 days of 8 phone calls waiting on line for 15 min. Every time And then being told there was a 60 min. wait. Sent two emails to try to get help. Response was call Customer Service. Finally today I got thru after a 12 min wait. My intent was to send the part back get my refund and buy somewhere else. However Jim put me at ease took care of my problem and because of him I reordered. Impressed when I ordered on line origionly with the ease and quickness of getting the part. But they definitely need more personal in Customer Service. They can thank Jim that I am still a customer.


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