1/5

posted Sep-23-2012

These people are crooks. DO NOT buy from them. I ordered a bathroom vanity and when I placed the order the website said it was in stock. I checked the order 2 days later and it was listed as backordered. I waited a few more days to see if it would ship but it was still backordered with no information when it would be expected to ship.
Since I was in the middle of a bathroom remodel project I decided not to wait and cancelled the order and got a message that my cancellation request was being processed. Afterwards I went to Home Depot and bought a vanity that was our second choice.
A few days later I checked to see if PlumbersSurplus credited my card for the cancellation but they did not. I checked their site and amazingly it said my order had shipped the day after I originally cancelled it.
I called PS and spoke with "Joe". I told my story of the cancellation and I was told I would have to pay return shipping & a 20% restock fee. I asked several times to speak with a customer service manager but "Joe" refused saying he knew it wouldn't do any good to speak with a manager because he knew what the manager would say.
Never do business with Plumbers surplus.
They engage in deceptive business practices.

This review was modified by JohnBern on September 23 2012 09:57:14 AM

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