1/5
posted Jun-25-2009
STOP! www.electrozone.com runs something like Bait and Switch outfit. They probably pad their reviews to keep them high! They bait people by advertising low prices on items that are advertised as “new” but they are actually selling refurbished items at a high price. After I placed an order for a Samsung LN46A550 I got an email asking me to call them to confirm the details of the order.
Side note: the Electrozone price was $1,099 for a NEW LN46A550, the Amazon price at that time was $1,150 for the same TV in NEW condition. Other website including Amazon were selling used, open box, refurbished … TVs for $800 to $1000.
After about a week, I did not call them so they called me and said that the TV I ordered was “new” but needed to be labeled as refurbished because of some technical reason. I told them I did not care how it was labeled as long as it was NEW, and in its original unopened packaging! They said it was “new” and would be shipped directly from Samsung so I, like a foolish person, placed the order.
The TV arrived about 9 days later and it WAS NOT NEW, not in its original packaging, and looked (I could only see the top of the TV from the outside of the box) like it had been used. I called Electrozone immediately and was transferred to Luis who said to open it and test it out. I told him I ordered a NEW TV and would not except anything less. He said I could refuse the delivery and he would refund the full amount so I did. Well, it has been 9 days and still no refund! I called today and Luis said I should see it by Monday (five days from now). I will update this review after I receive a full refund.
UPDATE: I am pleased to report that one day after I posted the above review, ElectroZone gave me a full refund. Based on my experience with them, I would not recommend conducting business with them.
UPDATE #2: Over the past month I have been called by Allen (supposable he is one of the owners) about 5 times. He assures me that they are not a Bait and Switch operation and has apologized for the negative experience that I had with them. He has offered to “make it up” to me by giving me a discount on the next order that I make with ElectroZone. Allen’s says that he is “trying to build a business” and that negative reviews make it difficult to do so. As a result of Allen’s efforts to make things right, I am adding this update to this review.
This review was modified by
Jody123 on July 27 2009 02:13:27 PM
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![Share](javascript:share_rating({"review_body":"STOP! www.electrozone.com runs something like Bait and Switch outfit. They probably pad their reviews to keep them high! They bait people by advertising low prices on items that are advertised as \u201cnew\u201d but they are actually selling refurbished items at a high price. After I placed an order for a Samsung LN46A550 I got an email asking me to call them to confirm the details of the order. <br>Side note: the Electrozone price was $1,099 for a NEW LN46A550, the Amazon price at that time was $1,150 for the same TV in NEW condition. Other website including Amazon were selling used, open box, refurbished \u2026 TVs for $800 to $1000. <br>After about a week, I did not call them so they called me and said that the TV I ordered was \u201cnew\u201d but needed to be labeled as refurbished because of some technical reason. I told them I did not care how it was labeled as long as it was NEW, and in its original unopened packaging! They said it was \u201cnew\u201d and would be shipped directly from Samsung so I, like a foolish person, placed the order. <br>The TV arrived about 9 days later and it WAS NOT NEW, not in its original packaging, and looked (I could only see the top of the TV from the outside of the box) like it had been used. I called Electrozone immediately and was transferred to Luis who said to open it and test it out. I told him I ordered a NEW TV and would not except anything less. He said I could refuse the delivery and he would refund the full amount so I did. Well, it has been 9 days and still no refund! I called today and Luis said I should see it by Monday (five days from now). I will update this review after I receive a full refund. <br><br>UPDATE: I am pleased to report that one day after I posted the above review, ElectroZone gave me a full refund. Based on my experience with them, I would not recommend conducting business with them.<br><br>UPDATE #2: Over the past month I have been called by Allen (supposable he is one of the owners) about 5 times. He assures me that they are not a Bait and Switch operation and has apologized for the negative experience that I had with them. He has offered to \u201cmake it up\u201d to me by giving me a discount on the next order that I make with ElectroZone. Allen\u2019s says that he is \u201ctrying to build a business\u201d and that negative reviews make it difficult to do so. As a result of Allen\u2019s efforts to make things right, I am adding this update to this review.","link":"http:\/\/www.resellerratings.com\/store\/ElectroZone\/review\/476809#comment476809","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ElectroZone.jpg","store_name":"SuperTVCity","username":"Jody123","rating":"1"}, "single");){kind=link}