5/5

posted Jul-06-2005

B&H is an outsanding resource for purchasing camera equipment. They are fast and reliable. Communication is excellent. I never hesitate to purchase from B&H even if other outlets might have a lower price for the same equipment.

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2/5

posted May-04-2005

The website is easy to navigate, photos of products are exceptionally well done and accurate. They carry a large assortment of popular knobs and pulls. Ordering was easy and I received emails immediately with order details. It was downhill from there. They did not follow up with a tracking number or accurate shipping information.

Customer service is minimal, the phone number given on the website is answered intermittently and while they promised me a tracking number twice if I would give them an hour, in actual fact I never did get one. E-mails sent via the contact form were never answered. Leaving a phone message does not work; they do not call back.

Only once was the order status upgraded on the website, offering the information that the order was expected to ship on 27-2005-Apr. Other than that the status showed my order and 0 shipped. Disconcerting!

Assuming the expected order date as actually the day my order was shipped, I expected the delivery no later than Wed, May 4 and sure enough I did get my order on the 4th. Everything as ordered, nothing damaged.

I like this site, I might order again but I would suggest that they work on their status reports for shipping information. Prices are good. Service is somewhat lacking.

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1/5

posted Dec-19-2005

I ordered from this store, was not informed that one item was out until I finished the purchase, so I canceled. I reordered a bead kit. Both orders still show as being processed. The call center people are extremely polite, but they can't help with shipping. I have no way to know if I will receive this or not, my last order now says it is a past order and shipped.
I am very dissatisfied. I will never order from this place again. Even small companies provide tracking numbers.
In all the years of online purchasing this has been my first bad experience. My guaranteed delivery of the 23rd is now past, and no sign of the bead kit. There isn't even a contact you can depend on to get real time information.

Never buy from this place!

This review was modified by Jinny_D on December 24 2005 01:02:07 PM

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5/5

posted May-29-2003

As always ZipZoomFly was great. Shipped just as expected. I recommend them highly.

This review was modified by Jinny_D on August 02 2004 02:28:12 PM

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