1/5
posted Dec-17-2011
I ordered this product via Amazon on December 5th and immediately received a confirmation of the order from Amazon. After receiving the order confirmation I emailed Electronic Express (the supplier) on Monday December 5th to confirm an estimated ship date. Since I didn’t receive an email response, I called Electronic Express @ 1-888-257-7500 on Wednesday, December 7th to check on the order, I was advised that my order would ship on Monday, December 12th. When I didn’t receive an email confirmation regarding shipping on Monday, December 12th I called Electronic Express back to ask if the tablet had shipped. I was advised that the tablet did ship and that an email confirming the tracking information would be sent to me within 24-48 hours by FedEx. I never did receive a tracking information so I called Electronic Express back on Wednesday, December 14th to see where the tablet was and the customer service representative said “It was shipped out yesterday (Tuesday, December 13th), you will get that tracking information tomorrow because FexEx was closed by the time we turned the tablet over to shipping. By Friday December 16th I still hadn’t received a shipping confirmation so I call Electronic Express back and this time was advised that my tablet was on backorder. Naturally I’m livid, one because it’s my son’s Christmas gift, and second because I’ve been advised on three separate occasions that the tablet was going to be shipped, or in fact had shipped. I asked to speak to the manager, who had very broken English, and he said “well the tablets are on back order”. I explained to him that I had been told that the tablet shipped, or was in transit, THREE SEPARATE TIMES, and to date I had never received an email about the status of this order . He said that they’re supposed to get more tablets in over the weekend so it will probably ship on Monday, December 19th and he’ll send an email saying that they’re on back order. Seriously?!?
My recommendation is to find a new supplier, Electronic Express either doesn’t know their inventory levels and simply takes orders and makes promises when they don’t have the product. Either way this has been a miserable experience and it looks like my son will not have a tablet for Christmas. Oh and just this evening, December 16th, I did receive an email stating that this tablet is on backorder, gee thanks Electronic Express.
Posted on many blogs and Amazon in hopes of saving someone else the difficulty I've had with you. If I were Amazon I wouldn't use this vendor, poor service and accountability.
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![Share](javascript:share_rating({"review_body":"I ordered this product via Amazon on December 5th and immediately received a confirmation of the order from Amazon. After receiving the order confirmation I emailed Electronic Express (the supplier) on Monday December 5th to confirm an estimated ship date. Since I didn\u2019t receive an email response, I called Electronic Express @ 1-888-257-7500 on Wednesday, December 7th to check on the order, I was advised that my order would ship on Monday, December 12th. When I didn\u2019t receive an email confirmation regarding shipping on Monday, December 12th I called Electronic Express back to ask if the tablet had shipped. I was advised that the tablet did ship and that an email confirming the tracking information would be sent to me within 24-48 hours by FedEx. I never did receive a tracking information so I called Electronic Express back on Wednesday, December 14th to see where the tablet was and the customer service representative said \u201cIt was shipped out yesterday (Tuesday, December 13th), you will get that tracking information tomorrow because FexEx was closed by the time we turned the tablet over to shipping. By Friday December 16th I still hadn\u2019t received a shipping confirmation so I call Electronic Express back and this time was advised that my tablet was on backorder. Naturally I\u2019m livid, one because it\u2019s my son\u2019s Christmas gift, and second because I\u2019ve been advised on three separate occasions that the tablet was going to be shipped, or in fact had shipped. I asked to speak to the manager, who had very broken English, and he said \u201cwell the tablets are on back order\u201d. I explained to him that I had been told that the tablet shipped, or was in transit, THREE SEPARATE TIMES, and to date I had never received an email about the status of this order . He said that they\u2019re supposed to get more tablets in over the weekend so it will probably ship on Monday, December 19th and he\u2019ll send an email saying that they\u2019re on back order. Seriously?!?<br><br>My recommendation is to find a new supplier, Electronic Express either doesn\u2019t know their inventory levels and simply takes orders and makes promises when they don\u2019t have the product. Either way this has been a miserable experience and it looks like my son will not have a tablet for Christmas. Oh and just this evening, December 16th, I did receive an email stating that this tablet is on backorder, gee thanks Electronic Express. <br><br>Posted on many blogs and Amazon in hopes of saving someone else the difficulty I\u0027ve had with you. If I were Amazon I wouldn\u0027t use this vendor, poor service and accountability.<br><br>","link":"http:\/\/www.resellerratings.com\/store\/Electronic_Express\/comment\/1022195#comment1022195","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Electronic_Express.jpg","store_name":"Electronic Express","username":"Jillianinsouthcarolina","rating":"1"}, "single");){kind=link}