1/5

posted Apr-11-2012

I'm writing today because I have NEVER IN MY LIFE had such a HORRIFIC experience with a retialer before as I've just had with the Radio Shack Store on High Ridge Road in Stamford, CT.

Oh, they were all to happy to sell me the phone and the insurance plan and all the accessories yet when I started having problems with the phone their attitude was :sorry sir but you're stuck with the phone, there's nothing we can do for you, even though I HAD JUST BOUGHT AN INSURANCE PLAN. They never asked or checked for me at all. They essentially did nothing to assist me. Nope too bad, you lose.

In the end I was essentially forced to go to another retailer, and take a huge loss financially to correct my situaton.

I've have bought Radio Shack products for decades. However after this experience I don't believe I'll ever buy another product from Radio Shack ever gain. This is simply not how you treat your customer ! Well done team Stamford I hope you're proud of yourselves. You've lost my business and you can count on me telling everyone I know NOT to shop with you either.

One last thing..your survey choices of "poor" don't even come close to how I was made to feel. I would categorize their abilities as "a joke" and "completely unprofessional".

This review was modified by Jiko1478 on April 11 2012 08:47:25 AM

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