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  • Rating 2/10

    I stopped by their shop in Federal Way Washington on 9/2 and had a sales rep (adam) help me build my dream gaming system. The dream ended as soon as I got it and since day one had nothing but problems. While the tech guys are nice in general, I ended up having to diagnose my own problems that the techs were unable to figure out.

    Original System:
    Invoice Number: 507395

    AMD Phenom II X6 1090T Thuban 3.2GHz Black Edition Six-Core Processor
    ASUS M4A89TD PRO/USB3 ATX AMD Motherboard
    Kingston HyperX 4GB (2 x 2GB) PC3-12800 DDR3 Dual Channel Kit Desktop Memory
    Thermaltake TR2 RX 750W Power Supply
    Sapphire HD5970 (Hemlock) 2GB Radeon Video Card
    CORSAIR Cooling Hydro Series CWCH50-1 120mm High Performance CPU Cooler
    2xWestern Digital Caviar Black 640GB SATA 6.0Gb/s Hard Drive
    -Raid 0
    Antec Twelve Hundred ATX Full Tower Computer Case

    The first night I got home and put the system through its paces. It basically preformed terrible for the hardware installed. At first they thought it was a video card problem so we upgraded (aka I spent $240 more) the card to two ATI 5870 in crossfire.

    After leaving it there for a couple days they pretty much gave up and let me take it home. I Thought it might have been a power supply issue so I had them upgrade ($160) to a higher watt output power supply. With the new power supply in, the cards actually preformed better and not worse in crossfire, although 2+ fps better is far below what it should have been doing. The second and unfixable (They refuse to exchange) problem is the processor. Even though they said it should have NO problem running my system, it simply wasn't up to the task. Turning on turbo core (boosts the processor speed) gave a boost to the frame rates in games, so it was very obvious this was the bottleneck.

    So with all these problems based on their recommendations, the manager I talked to refused to exchange parts or refund the system. You would think that the company would take some responsibility based on their own recommendations, but that doesn't seem to be the case at Infotech.

    I hope to hear from them and work this out. I'm in the process of submitting a complaint with the Better Business Bureau. For now though I recommend staying away from this company.

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