5/5

posted May-18-2012

Site is well organized and items easy to find. Large selection. Prices are reasonable and they also have discount coupons from time to time. Checkout was easy as well. They contacted me by phone to notify me that the item I ordered was out of stock at the manufacturer and provided me with the manufacturer's estimated restock schedule. They also offered me alternatives. I found this to be a huge plus in terms of customer service. Item shipped earlier than estimate and arrived in perfect condition. They also were able to accommodate my special shipping request. I found the service to be excellent and wouldn't hesitate to recommend this store to others. Very positive experience.

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5/5

posted Nov-30-2010

The site has a relatively clean and uncluttered design and easy navigation. Most item pages use scene7 for display and zooming. Product reviews are listed on the same page as the item. Easy to select sizes and colors. Some of the color variations are hard to distinguish, even zoomed. Inventory (in/out of stock) notices are usually accurate.

Selection is highly variable. Items seem to sell out in popular sizes and/or colors fairly fast. Don't count on something you see today being there tomorrow. Some of the more popular items are apparently restocked regularly. Quality of apparel is usually very good. Color selection on many items is limited and should be more diverse.

Checkout can be a bit tedious and keeping up with seasonal discounts a pain. Once placed, an order doesn't appear for at least 24 hours. No idea why the delay. They also charge $3.00 for handling on every online order (outside of shipping costs) because "we have to send your order to the warehouse". Well, duh! No idea why it costs $3.00 to send an invoice to a warehouse, except that they probably use UPS or some other shipper to manage their warehouses. Signing up for their email notices results in a flood. During the holiday season, expect 1 to 2 emails per day.

Overall, a good shopping experience with decent prices on quality items. Unusual delay in their order processing is about the only negative I've experienced so far. Have never had to return an item, so no experience with their customer service department. I would recommend Eddie Bauer from my experiences (4 orders).

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5/5

posted May-03-2010

Cleanly designed web site, easy to navigate. The selection of items perhaps isn't the largest around, but has a number of quality parts that can be difficult to find elsewhere. Has an email notification service for anything that might be out of stock. Checkout is easy and without complications (purchasing a weapon is the only exception, but they do have a large list of FFLs on file). Shipping was incredibly fast, ordered on Saturday, had the item in my hands on Monday. Prices are very reasonable. Definitely would purchase from this vendor again and highly recommend Top Gun Supply to others.

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5/5

posted Apr-26-2010

Web site is cleanly organized and easy to navigate. Large selection of manufacturers and styles. Some styles have been closed out or discontinued by the manufacturers. Easy checkout procedure. Low prices plus some banks have a rewards program that can save a shopper additional amounts plus a host of online coupons that can save even more. Package arrived on time and undamaged. Product (shoes) was as advertised and in mint condition. They will spam your inbox mercilessly if you sign up for their email alerts.

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5/5

posted Jul-14-2009

Web site is well organized with specific items easy to locate. In Stock information numbers are kept fairly current. Many hard to find items stocked. Prices are reasonable, although not the lowest around. Shipping charges are average, didn't spot any free shipping deals. Ordering is easy with excellent email confirmation. Also good email notification of order status and shipping with tracking info, if applicable.

Didn't have to use their Support or Customer Service numbers, so can't comment on those aspects of the company. All-in-all, a very good experience and would use FrozenCPU again along with recommend the retailer to others.

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5/5

posted Aug-03-2008

Pros:
Excellent prices on a large number of top brand knives. Fast shipping using USPS Priority Mail. Confirmation emails for order confirmation and when order is shipped. Easy to navigate web site and check out procedure. They do not charge until order is shipped.

Cons:
No tracking of orders/shipping. No indication whether items are in or out of stock. Nearly impossible to find a contact telephone number.

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5/5

posted Oct-20-2005

Amazing selection of batteries, chargers, and charging supplies. Prices are excellent. Web site is easy to navigate and ordering is simple. My order arrived in two days. Order was securely packaged and everything was in perfect condition. I highly recommend Thomas Distributing and will be shopping with them again.

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5/5

posted Oct-12-2005

My order arrived days early, in excellent condition. Item (Canon 100-400mm L EOS lens) was securely packaged and shipped. Email notifications about status and tracking were excellent. Very secure online ordering with callback verification. Pricing and service was also superlative. Their web site needs more robust search and product filtering code. My only real knock on Beach Camera is that (at least for photographic supplies) their inventory is a bit disappointing and spotty for high end products and accessories. While my experience with Beach Camera was highly positive, they just don't carry much in the way of anything else that I want.

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2/5

posted Sep-21-2005

Finding and ordering items from the Target website was fairly easy and straightforward. Shipping options at checkout are limited. Apparently Target is affiliated with several other merchants (Amazon.com for one), so not all items ship directly from Target run/controlled facilities. This means that if several items are ordered, the option to ship all items as a single package probably won't be honored if selected. It also means that there is no way to select a specific shipping carrier as the warehouses various items are sent from could be anywhere.

My packages arrived poorly packed (not the carriers' fault). The boxes were barely taped shut and on one box the sealing tape had completely missed the top seam on the box. The individual item boxes inside looked like they had been through hell. Crunched corners, wear and tear, and even a missing manual. The items looked like they were all store returns or floor demos, hastily reboxed and sent out. While I like the pricing and selection Target offers, I doubt I would order online from them again.

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5/5

posted Aug-08-2005

This was my second order with Alibris. I found their web site easy to navigate and searches were accurate. I was able to locate a few extremely hard to find and out-of-print books via their service. Ordering through their site went smoothly, although they are more or less a mediator in the transactions, so order tracking may be a problem at times. Both my orders arrived earlier than their estimates and in excellent shape, bubble wrapped and jacketed. Since both my orders went flawlessly, I didn't have to attempt to contact them directly and can't comment on the quality (or lack thereof) of their customer service. My experience with Alibris has been positive and I would recommend them to others looking for hard to find books.

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