5/5

posted Jun-03-2007

I ordered a Mach V computer for gaming. I had bought 2 boutique computers elsewhere before this one--my last I purchased from a small online boutique. Which went out of business a year after my purchase and took the warranty with it. And then the computer's liquid coolant leaked and I had a small electrical fire in my computer case. So this time I decided to go with an established company and after doing some research, decided on Falcon Northwest.
I had a good idea what I wanted but the Falcon Northwest sales rep helped me with some advice. In fact, when I said I was in no hurry, he even suggested I wait a month or so until some Vista driver bugs worked themselves out. I thought that was pretty nice--who knows if I would have changed my mind?
The build time was quoted at being about 3 weeks. I received my computer in a little more than two weeks. The only problem I had with the process is I did not get the email I was supposed to get the day it shipped out. But that was of no consequence.
So far, everything works great. The computer worked fine straight out of the box, and I have had absolutely no problems with Vista--yet. All in all, I'm quite happy with Falcon Northwest. I have not had to use really what is one of the main reasons I bought from them--their reputation for customer service when there is a technical problem. And hopefully, I won't have to!

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5/5

posted Jul-27-2005

I bought a ThunderboxPC liquid cooled system with an AMD FX-55 and twin Nvidia Ultras in SLI array. This to replace my aging Alienware which served me well but was no longer up to snuff for current games without significant upgrades.
The ordering process went smoothly--I found Thunderbox on the web, read about them in resellers, checked with the Better Business Bureau. I spent several weeks toying with the configuration and they replied when I asked a question, and helped me out with my final choice.
The PC is quiet and very powerful. Much quieter than my old air cooled machine. It is very cool to look at and has run flawlessly so far (after a couple minor quick fixes which Thunderbox's owner, Jon Mancil, helped me to correct over the phone). The price was fine--face it, a computer this hot costs money (you have to pay something for a 3DMark 2003 score of over 22,000!) but I did a lot of comparing and Thunderbox was reasonably priced. And the customer service has been stellar.

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