1/5
posted Jan-18-2012
Wish I had seen these reviews prior to purchasing! I emailed customer service with my order expressly asking that if they could not get my item to me in under two weeks as another company had promised, then I would order through the other company. They emailed back immediately saying it would be here in under 2 weeks but certainly not more than 3 weeks. Well 2 weeks came and went and I emailed for info on my order. No response. Then I started stalker emailing and finally got a response that Brian emailed moen and would get back to me ASAP. no response for days. I emailed again and got the same "I just emailed them" response. I emailed back with my phone number saying I wanted a supervisor to call me ASAP and I want the information I'll call Moen myself. No response for days. I email several more times and get a reply that moen delayed the order. Then several hours later I get an email which clearly proved the other email to be a BIG.FAT.LIE. Brian said that there was a "miscommunication"and my light was left off my order over 3 weeks ago. I replied that it was the ONLY thing on my order! So they never actually ordered it, sent me a confirmation number, told me it was coming, in fact they promised it would arrive, forgot about my order, ignored me, lied about it being delayed, then said it was never ordered and they would order it today. NO THANK YOU! I just found another company that had it in stock (Brian told me no one has it in stock) and not only was it $30 cheaper but I ordered it this morning and it shipped out already!!! I told Brian to refund my card ASAP and I'm calling them to tell them to take it off as well. NEVER ORDER FROM THESE PEOPLE they have awful customer service, inspire no loyalty, show no professionalism, and are liars who take your money and don't place your order. If they keep screwing over enough people eventually there will be a class action lawsuit against them and they'll go out of business. Imagine how profitable they would be if they only delivered on their promises and guarantees. They just lost out on thousands of dollars of orders from me.
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![Share](javascript:share_rating({"review_body":"Wish I had seen these reviews prior to purchasing! I emailed customer service with my order expressly asking that if they could not get my item to me in under two weeks as another company had promised, then I would order through the other company. They emailed back immediately saying it would be here in under 2 weeks but certainly not more than 3 weeks. Well 2 weeks came and went and I emailed for info on my order. No response. Then I started stalker emailing and finally got a response that Brian emailed moen and would get back to me ASAP. no response for days. I emailed again and got the same \u0022I just emailed them\u0022 response. I emailed back with my phone number saying I wanted a supervisor to call me ASAP and I want the information I\u0027ll call Moen myself. No response for days. I email several more times and get a reply that moen delayed the order. Then several hours later I get an email which clearly proved the other email to be a BIG.FAT.LIE. Brian said that there was a \u0022miscommunication\u0022and my light was left off my order over 3 weeks ago. I replied that it was the ONLY thing on my order! So they never actually ordered it, sent me a confirmation number, told me it was coming, in fact they promised it would arrive, forgot about my order, ignored me, lied about it being delayed, then said it was never ordered and they would order it today. NO THANK YOU! I just found another company that had it in stock (Brian told me no one has it in stock) and not only was it $30 cheaper but I ordered it this morning and it shipped out already!!! I told Brian to refund my card ASAP and I\u0027m calling them to tell them to take it off as well. NEVER ORDER FROM THESE PEOPLE they have awful customer service, inspire no loyalty, show no professionalism, and are liars who take your money and don\u0027t place your order. If they keep screwing over enough people eventually there will be a class action lawsuit against them and they\u0027ll go out of business. Imagine how profitable they would be if they only delivered on their promises and guarantees. They just lost out on thousands of dollars of orders from me. ","link":"http:\/\/www.resellerratings.com\/store\/HomeCenter\/comment\/1170093#comment1170093","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/HomeCenter.jpg","store_name":"HomeCenter","username":"Janessa","rating":"1"}, "single");){kind=link}