5/5

posted Apr-17-2007

I've ordered twice within the last 2 weeks. I am about to place another order. They are prompt, the items come as described, and their communication is quick. I'm pleased with their products - their mylar is the cheapest I could find (still pricey, but mylar is worth it)

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5/5

posted Apr-10-2007

I ordered some photo archival supplies and boxes on the recommendation of a friend for economical archival supplies.

They arrived timely on the 8th of April. One of the boxes had been damaged during shipping.

I sent an email to the customer service department and an MN assisted me. She was very polite and pleasant and I am to receive a new box soon.

Their prices are great for archival supplies, much cheaper than the physical stores here. Overall, I am very pleased.

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5/5

posted Apr-08-2007

I have ordered many things from Woot. The most recent order took place on March 21 and was sent out on March 23. Like most Woot things, it arrived in a Woot box.

It worked as described and was great.

I've had customer service issues with Woot before (I received an item that didn't work). While they couldn't replace the item (it was a flying monkey), they refunded my $2. (It was a monkey that came with a crate of wine, the Monkey was valued at $2) - Sad truth was that a lot of people (and myself) ordered that crate BECAUSE of the flying monkey. Don't ask!

The only problem with Woot is that many of their followers are annoying. The forum is becoming more and more useless. Too much whining for a RBoCs. Their weekly contests are great though. It's a fun company and I tend to check Woot daily and do enjoy the Woot offs the best.

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5/5

posted Feb-20-2007

I ordered a rather popular, but discontinued book through Alibris. This item was held and sold by A1books.

I received the item in a timely manner and in excellent description.

The problems I've read on reviews, do not surprise me, I've ordered from Alibris before - and various sellers sometimes don't ship what they claim they do. But I've never had that happen with A1books, when shipping from Alibris.

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5/5

posted Feb-20-2007

I have used overstock for several items. Some things they can be very nicely priced on. Other things, a bit expensive. You have to check around.

I do NOT trust their product reviews, however, that they have on their site. For instance, I bought an item that fell apart right away and had to RMA it. Their return policy is very draconian and the clock starts ticking from ship date (I believe). So I was lucky it fell apart immediately. I put this in the form of a review of the product and it never made the review section. Once and awhile you'll see mediocre or poor product reviews, but they tend to all be gushing. So, research the item elsewhere is my advice.

That aside - each time I ordered, this time including, I get the item in a timely manner. Their shipping is fair and packing decent.

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3/5

posted Feb-20-2007

I wanted a laptop keyboard cover for a new laptop.

I should of checked dimensions carefully, because this particular one was smaller than the one in the picture. Still, it was really the only laptop cover I could find.

See on my laptop, people have reported that when they close it - the keyboard will eventually leave "stains" on the screen. I didn't want that problem.

Though this cover doesn't cover the entire keyboard nicely, if you position it just right it works good enough...so I didn't return it.

I think Tom Bihn products are a bit pricey, but you get what you pay for.

Item was shipped out the next day via USPS and I got it the very next day. I love shippers who use US Mail.

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5/5

posted Feb-20-2007

Ashford saved me when eBags screwed me. I had ordered from eBags and they said shipping...shipping...shipping...OOPS we don't have your bloody item, it is backordered.

Well I needed this item in THREE DAYS. So, I found a nice one (not as nice, but good enough) at Ashford. This is a hard-to-find item. Not many places sell Jewelry rolls that are classy, but not silk and not made for four year olds. They got it to me in 3 days. I was pleased.

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5/5

posted Feb-20-2007

I used CD Universe to order EU3 Limited Edition. It was the ONLY on-line store that had the LE edition.

This particular item was very hard to find. Targets were suppose to carry this in their stores, but at this point had not put it on their shelves. EB Games and such only had the non LE edition.

Normally I wouldn't care or obsess so much about finding an LE edition, but this LE edition gives you access to beta patches and exclusive content, etc etc.

So I was overjoyed when CD Universe had this item. I ordered it. It shipped out the next day and went out US Mail.

I prefer sellers to have a US Mail option. That gives Saturday delivery a possibility and is cheaper. Shipping and handling was 3.99 - fair for a game.

Another plus is they use google checkout, something I'd much rather use than paypal.

Also, when I inquired whether my package was shipped - they got back to me very quickly on the status.

All and all it was a good experience.

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3/5

posted Feb-15-2007

Their prices are good with some things and lousy for others. Plus, since I'm in MN - I have to pay sales tax. It makes them a bit less desireable.

I haven't had any real problems. Their return policy is draconian, but I've had a success with the one return I needed to do.

I purchased a few things. They had a 20% off sale. So I bought this case. I get the case and the case is broken. So I had to return it. Of course, it was the last one of this kind.

They also seem to do a lot of bate and switch. A lot of products they advertise in their weekly will be "sold out" by the time you get there. Customer service is a joke.

I'm not sure if their staff is commission based or not, but they put stickers on products you buy with their name and bar code on it. They also aggressively try to upsell you.

It's a last resort. They tend to be cheaper than Best Buy and General Nanosystems, but I'd rather order through newegg or zipzoomfly if I don't need it now.

The one exception are small things. Newegg's shipping is crazy with small things, like memory heatsinks and such. In that case, the tax and drive tend to be less.

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1/5

posted Feb-15-2007

I paid UPS to ship something from NJ to MN using guaranteed 3 day. The item should of arrived on the 14th of Feb.

UPS sent it ground. First problem.

I'm hoping it arrives the 14th anyway. It doesn't. It says the estimated time of delivery is the 15th. About 3 am on the 15th, I check the status. Everything is fine.

Then at noon on the 15th, the status page changes. It BACK DATES itself. It says on the 14th at 3:34 am there were "adverse weather delays" in Minnesota.

I live in MN. There was no snow. Not this week. Not last week.

What makes me upset is I was planning this package to arrive on the 15th. In the afternoon on the 14th, I checked the status. It was all clear, so I went and made arrangements for assembly of this package. This involved some additional cost relevant only to the 15th.

Then in the evening on the 14th, everything fine. If they knew there were going to be delays, why wait until noon the NEXT day?

This is my second problem with UPS. They make an error in shipping method and just don't care. Talking to a supervisor is like talking to a record player. They just repeat "I apologize" or "I am sorry" over and over in a monotone voice. They really don't care and make no effort to make things better.

Worse yet, they couldn't tell me where my package was. Even though status said it was in MN, they said they had no physical scan since NJ on the 12th. They couldn't say when the delivery was estimated or anything. Had they shipped it using their "3 day Guarantee" like I paid for, it may of actually arrived.

Use USPS or FedEX.

UPDATE
------
I've been on the phone with these clowns all day. Each one tells you something different.

First person said delivery would be Friday, because it is on a plane from NJ to MN.
Second person said sometime next week, because they have no idea where the package is.
Third person said the package was actually in Minnesota. But I couldn't pick it up and I should watch for an "alpha delivery" and get it from the Maple Grove office.
Fourth person said it was in Minneapolis, but could sit there a couple days depending on the weather in Minneapolis (the weather here is fine and has been fine)

This review was modified by JamesConnolly on February 15 2007 03:43:23 PM

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