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posted Feb-11-2009
I SOOOO wish I had seen this posting before buying from Techon Digital - I ordered a Nikon D60 from them, and when they 'confirmed' my order they upsold me a few extra things. Naively I bought, and then when the order arrived 10 days later the main lens and the camera bag they 'threw in for free' were missing.
I rang immediately and spoke to a seemingly apologetic customer service rep who said it would go out immediately - within 3-5 days I'd get it. Two weeks later still nothing, no reply to my email asking where on earth it was, no answer to their customer service number during their customer service hours.
So today I rang again, got cut off the first time, rang back again. Mad now, so demanded to speak to the customer service manager. Got put through to J.J - OMG, what an idiot and all around nasty piece of work. I explained the situation AGAIN and he got very abusive, raising his voice at me, to the point that I asked for his manager's name and he said that he was top of the tree and that was it. Supposedly my order is arriving today, will believe it if/when I get it. But the fact that the guy who runs this company has ZERO understanding of how to do customer service tells me that I will NEVER buy from them again, and no matter how good the prices look, it's not worth it.
DO NOT BUY FROM TECHON DIGITAL - THEY ARE A BUNCH OF CROOKS/IDIOTS WITH NO CONCEPT OF CUSTOMER SERVICE.
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![Share](javascript:share_rating({"review_body":"I SOOOO wish I had seen this posting before buying from Techon Digital - I ordered a Nikon D60 from them, and when they \u0027confirmed\u0027 my order they upsold me a few extra things. Naively I bought, and then when the order arrived 10 days later the main lens and the camera bag they \u0027threw in for free\u0027 were missing.<br><br>I rang immediately and spoke to a seemingly apologetic customer service rep who said it would go out immediately - within 3-5 days I\u0027d get it. Two weeks later still nothing, no reply to my email asking where on earth it was, no answer to their customer service number during their customer service hours. <br><br>So today I rang again, got cut off the first time, rang back again. Mad now, so demanded to speak to the customer service manager. Got put through to J.J - OMG, what an idiot and all around nasty piece of work. I explained the situation AGAIN and he got very abusive, raising his voice at me, to the point that I asked for his manager\u0027s name and he said that he was top of the tree and that was it. Supposedly my order is arriving today, will believe it if\/when I get it. But the fact that the guy who runs this company has ZERO understanding of how to do customer service tells me that I will NEVER buy from them again, and no matter how good the prices look, it\u0027s not worth it.<br><br>DO NOT BUY FROM TECHON DIGITAL - THEY ARE A BUNCH OF CROOKS\/IDIOTS WITH NO CONCEPT OF CUSTOMER SERVICE.","link":"http:\/\/www.resellerratings.com\/store\/Stargate_Photo_WawaDigital_The_Camera_Wiz\/review\/442349#comment442349","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Stargate_Photo_WawaDigital_The_Camera_Wiz.jpg","store_name":"Stargate Photo \/ WawaDigital \/ The Camera Wiz","username":"Jac3s7","rating":"1"}, "single");){kind=link}