1/5
posted Nov-17-2011
Having believed all the hype about Crutchfield, I placed an order with them. The confirmation e-mail arrived and provided me with the status of my order, everything seemed to be in good standing. I then received a delivery notification from UPS stating that the delivery had been made to my billing address and not my shipping address as was clearly delineated on my invoice. I immediately phoned up the customer service department and spoke to the most disinterested customer service representative that I had ever spoken to, in fact her first option was for me to cancel my order. I explained that I had already invested my time into researching the equipment that I had ordered and would much prefer that the shipment get to sent to my shipping address. I was then asked to help UPS recover the package from my billing address and had to explain that the mistake was not mine to resolve. After numerous correspondence, I finally received a commitment that I would receive a new shipment and that the delivery company would notify me upon shipping. The new shipment was supposed to be a 24 hour expedited delivery. It has been 24 hours and I still haven't received notification of my replacement shipment. I guess that return business from satisfied customers is not part of the Crutchfield business model. Go elsewhere and get better customer service.
36,421 stores
1,204,261 reviews
5646 shoppers online now
Total Reviews
Helpful Reviews
Forum Posts
Last visit
![Share](javascript:share_rating({"review_body":"Having believed all the hype about Crutchfield, I placed an order with them. The confirmation e-mail arrived and provided me with the status of my order, everything seemed to be in good standing. I then received a delivery notification from UPS stating that the delivery had been made to my billing address and not my shipping address as was clearly delineated on my invoice. I immediately phoned up the customer service department and spoke to the most disinterested customer service representative that I had ever spoken to, in fact her first option was for me to cancel my order. I explained that I had already invested my time into researching the equipment that I had ordered and would much prefer that the shipment get to sent to my shipping address. I was then asked to help UPS recover the package from my billing address and had to explain that the mistake was not mine to resolve. After numerous correspondence, I finally received a commitment that I would receive a new shipment and that the delivery company would notify me upon shipping. The new shipment was supposed to be a 24 hour expedited delivery. It has been 24 hours and I still haven\u0027t received notification of my replacement shipment. I guess that return business from satisfied customers is not part of the Crutchfield business model. Go elsewhere and get better customer service.","link":"http:\/\/www.resellerratings.com\/store\/Crutchfield\/comment\/934478#comment934478","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Crutchfield.jpg","store_name":"Crutchfield","username":"JMorgan1967","rating":"1"}, "single");){kind=link}