1/5

posted May-17-2009

Called when nothing was received after two and a half weeks - was asked to leave message. Also faxed copy of order with request for status. Called again the next day left message, faxed again, and sent email to both addresses. Called 3 business days later (order + 3 weeks) and was told that they would check with the warehouse and call me by 1:00. Called back at 3:00 and was told that the order was being shipped for 2 day delivery. I asked for tracking number and was told they would email me the tracking number the next morning. Called 2 days later and was told they had no tracking number and would contact me with it "today". Called back the same day and was told that it would be delivered that day. Called the next day - still no shipment received nor tracking number -- and requested that they cancel the order and refund my money. They refused because they said it had been shipped. When I complained that without a tracking number that they could not confirm any shipment, they hung up on me. I called back immediately and they refused to answer the phone. I have filed a claim with the credit card company.

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