1/5

posted Aug-13-2011

I placed a $375.98 order online for a new Sony Handycam HDR-CX110 1080P HD Digital Camcorder on Sun, July 10, 2011. The package arrived at my home in California on Tue, July 26 by UPS Ground. It was two days before I opened it. When I did so, I found a camcorder that was clearly “used” and not “new” as advertised.   The Sony Box I received was not wrapped in shrink wrap, but merely taped closed, and the camcorder contained the lithium battery, instead of a new shrink wrapped battery being included in the box.  (When I called FuturePower PC, they claimed they had just “tested the camcorder” and it was still “new.” )  But the real tip-off for me came when I opened the Owner's Manual and found yellow highlighting on page 15 under “Charging the Battery Pack.”  I spoke to a “James”(516-466-2370 ext 123) on Fri, July 29, 12:34 pm; and swapped emails with a “Jenny” (jenny@fticomputer.com) later on Jul 29, both of whom offered to deduct $30 off the $375.98 "new" sales price, which I refused. James said he had no more of the Sony Handycam HDR-CX110 1080P HD Digital Camcorder in stock, and I asked to return the one they had sent me for a full credit.  They emailed a return UPS label, but the UPS return label they emailed me allowed for only “2 pounds maximum” of shipping, when the box they shipped to me needed a “3 pound” shipping label since the box weighed 2.8 pounds (I have photos of the owner manual highlighting and both shipping labels and copies of Jenny’s emails.) 

I returned the Camcorder on Sat, Jul 30, they received it on Mon, Aug 8, and I was promptly credited my “full” refund (though I was out $5.98 original shipping charge.) 

I filed complaints with both the New York and California Consumer Affairs Departments alerting them that this company is representing itself online as selling “new” electronic equipment, when in fact it attempted to sell me “used” electronic equipment. Maybe this was a fluke, but if you too have been victimized by this company I would hope you would alert the New York Consumer Affairs Dept and your state's Consumer Affairs Dept to initiate an investigation.

Note: My original order was placed with Future Power PC (http://www.futurepowerpc.com/; 57 Watermill Lane, Great Neck, NY 11021-4234), though upon the exchange I was dealing with persons (James and Jenny) at Future Technologies Inc. (http://www.fticomputer.com/). The websites look similar though Future Power PC advertised only NEW equipment for sale on its website.

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