3/5
posted Oct-08-2007
1-Oct-2007, I placed an order (#23896) to purchase 3 fans. 3DCool.com has got my money but it rejects to deliver me the items because I didn't select the shipping method. The web system just showed me the shipping method : This is currently the only shipping method available to use on this order. Obviously I couldn't select / change any shipping method. I've sent 4 emails to sales@3dcool.com:
4-Oct-2007 - My 1st email: asked why don't process my order
4-Oct-2007 - Reply to my 1st email: It was because I didn't select the shipping method. sales@3dcool.com asked me what shipping method I want to choose.
5-Oct-2007 - My 2nd email: I explained (with evidence) the web system doesn't allow me to select / change any shipping method. I don't know what shipping methods I can choose as well as the prices. I aslo complained the operation of the web system.
No response to my 2nd email.
8-Oct-2007 - My 3rd email: I explained again my difficulty that I couldn't select any shipping method and I don't know the details of shipping methods. I requested sales@3dcool.com gave me the detailed shipping information. I also requested sales@3dcool.com informed me how to contact the top management for further complaint. I also stated that I might seek help form Police.
No response to my 3rd email.
8-Oct-2007 - My 4th email: I accept 3DCool.com cancels my order and refunds my money. I'm also willing to pay a reasonable price for the adminstration fee. Just hope 3DCool.com lets me know what 3DCool.com will do for my case.
No response to my 4th email.
It seems that 3DCool.com just wants to take my money but it never delivers me anything. Hope the top management can read this message and take an action for this case.
PS: All the above dates are based on HK region.
------------------------------------------------
3DCool.com has already contacted me on 09-Oct-2007. We made an agreement to solve this problem.
This review was modified by
JEFF1997 on October 09 2007 06:37:52 PM
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![Share](javascript:share_rating({"review_body":"1-Oct-2007, I placed an order (#23896) to purchase 3 fans. 3DCool.com has got my money but it rejects to deliver me the items because I didn\u0027t select the shipping method. The web system just showed me the shipping method : This is currently the only shipping method available to use on this order. Obviously I couldn\u0027t select \/ change any shipping method. I\u0027ve sent 4 emails to sales@3dcool.com:<br> <br>4-Oct-2007 - My 1st email: asked why don\u0027t process my order<br> <br>4-Oct-2007 - Reply to my 1st email: It was because I didn\u0027t select the shipping method. sales@3dcool.com asked me what shipping method I want to choose.<br> <br>5-Oct-2007 - My 2nd email: I explained (with evidence) the web system doesn\u0027t allow me to select \/ change any shipping method. I don\u0027t know what shipping methods I can choose as well as the prices. I aslo complained the operation of the web system.<br> <br>No response to my 2nd email.<br> <br>8-Oct-2007 - My 3rd email: I explained again my difficulty that I couldn\u0027t select any shipping method and I don\u0027t know the details of shipping methods. I requested sales@3dcool.com gave me the detailed shipping information. I also requested sales@3dcool.com informed me how to contact the top management for further complaint. I also stated that I might seek help form Police.<br> <br>No response to my 3rd email.<br> <br>8-Oct-2007 - My 4th email: I accept 3DCool.com cancels my order and refunds my money. I\u0027m also willing to pay a reasonable price for the adminstration fee. Just hope 3DCool.com lets me know what 3DCool.com will do for my case.<br> <br>No response to my 4th email.<br> <br><br>It seems that 3DCool.com just wants to take my money but it never delivers me anything. Hope the top management can read this message and take an action for this case. <br> <br> <br>PS: All the above dates are based on HK region.<br><br>------------------------------------------------<br><br>3DCool.com has already contacted me on 09-Oct-2007. We made an agreement to solve this problem. <br><br><br><br>","link":"http:\/\/www.resellerratings.com\/store\/3DCOOL\/comment\/338431#comment338431","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/3DCOOL.jpg","store_name":"3DCOOL.COM","username":"JEFF1997","rating":"3"}, "single");){kind=link}