1/5

posted Jan-17-2012

I purchased a desktop from them as a Christmas gift. They sent it and it arrived 2 days before. We set it up, turned it on, and the windows screen would not start up. We turned it off, waited a few minutes, turned it on again, no windows. We turned it off a third time, when we turned it back on we hit F10 so that we could restore it to factory settings. When that came up, we ran it through the steps. When that was done, it went to the windows start page, however, we got no new user setup. We turned it off for the day thinking that it had corrected itself. The next morning, we turned it back on only to get a black screen. We turned it off, turned it back on. I finally contacted CedarPC and requested a replacement. The approved my RMA request. I sent it back, they sent me a replacement. When the replacement got here, it did the exact same thing as the first machine. I didn't have any more patience with this, so I asked for a return shipping label, and a refund. My second RMA was approved, I sent the second machine back. I did get a refund, however they deducted the 15% as a restocking fee saying that there was nothing wrong with the item. This is a huge scam on their part, sending machines that don't work and making money by charging a restocking fee....$45 a pop! HIGHLY RECOMMEND NOT BUYING FROM THEM.

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5/5

posted Jan-03-2012

Got my order a couple days before it was due! Great Prices, will definitely buy from them again! Due to their product availability and great service there was no need for contact with Customer Service.

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