1/5

posted May-22-2011

This has been the worst experience buying on the internet I've ever experienced. Not only was the product information incorrect, but the staff continued to provide me with false information about timelines for deliveries, product availability, and now trying to get reimbursed for the lens that never showed up! I ordered my camera and lens on February 25th with an immediate call stating that the camera I ordered was not the American version and would cost more than advertised. Then, the delivery date came and went several times. After several attempts to confirm the order and shipping, I was told it was arriving via UPS. However, I checked the tracking number given by TC and the number didn't exist by UPS. Six weeks after the initial order, I made several more calls and emails later before I received the camera body, but I was told the lens wasn't available now due to the earthquake in Japan. Therefore, I called the local camera store and picked up the lens that same day. No concern about the earthquake at any of the local stores! For the past several weeks, I've been trying to get reimbursed for the camera lens, but I continue to get told dates about crediting my account, but the dates have come and gone ... much like the initial order. In fact, the latest excuse is the phones don't work properly. Through all of this, not one phone call or email communicating any delays, change in delivery dates, product availability, etc. Customer service??? Now, I'm forced to take legal action to recuperate the $1500 for the lens that was purchased 3 months ago. I would never recommend this company to anyone. In fact, I'll warn people to stay away from this website and make sure none of my colleagues in the photography business use Thunder Cameras.

This review was modified by JAwford on May 22 2011 03:45:28 PM

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