JAK205 - User Profile page at ResellerRatings

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JAK205

The Reviews

All Customer Reviews (1)

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RedEnvelope

1/5

posted Dec-27-2005

On-line retailer has nice, but over-priced products. Absolutely horrible customer service. Items ordered for Christmas gifts were never delivered, although credit card was charged immediately. Website order status is not updated. Telephonic customer service is nearly impossible to reach--up to 2 hours of hold time. Automated response to e-mail, then 5 to 6 days before follow-up, if any. Finally reached them on late Christmas eve, even then was put on hold for an extended period after indicating I wanted to cancel the order. DO NOT ORDER FROM THIS COMPANY AROUND THE HOLIDAY PERIOD. BUYER BEWARE!!!!