1/5
posted Jun-10-2013
Horrible communication. Don’t even try to call them! Backordered items are not listed on the site which caused confusion and a double order. I left numerous emails and voicemails asking to cancel the part of my order that was backordered but never got a call/email back. I caught it (both of them) as soon as i got the processing email before it shipped, but i couldn’t get ahold of them to cancel it. Once the package arrived i rejected it and it was sent back. They caught the second one while it was in transit. What resulted was paying restocking fees that were ridiculous. I’m sure if your order is simple and doesn’t contain backordered items your experience would be fine. I just don’t understand why they don’t mark the items that are backordered. It would be nice if they answered their phones and emails too. I called every number I could find and never talked to someone in person, despite all of the voicemails. I couldn’t get an email back either until I sent a long email explaining the problems and forwarded it to every email address I could find. That finally woke them up! I really hope no body has the same trouble as me because it was an outrageous headache during a busy month for me. This was my first bad experience with online shopping, and I will continue to, but never again from online car stereo. With all this being said, the prices are quite good, although I would recommend ordering from sonicelectronix.com instead as they have almost the same inventory at the same prices and they list the items that are backordered! I have ordered from them before and everything went smoothly. Bottom line, a simple mix up created bigger problems because of poor communication.
This review was modified by
Itstoobad on June 10 2013 09:53:01 AM
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![Share](javascript:share_rating({"review_body":"Horrible communication. Don\u2019t even try to call them! Backordered items are not listed on the site which caused confusion and a double order. I left numerous emails and voicemails asking to cancel the part of my order that was backordered but never got a call\/email back. I caught it (both of them) as soon as i got the processing email before it shipped, but i couldn\u2019t get ahold of them to cancel it. Once the package arrived i rejected it and it was sent back. They caught the second one while it was in transit. What resulted was paying restocking fees that were ridiculous. I\u2019m sure if your order is simple and doesn\u2019t contain backordered items your experience would be fine. I just don\u2019t understand why they don\u2019t mark the items that are backordered. It would be nice if they answered their phones and emails too. I called every number I could find and never talked to someone in person, despite all of the voicemails. I couldn\u2019t get an email back either until I sent a long email explaining the problems and forwarded it to every email address I could find. That finally woke them up! I really hope no body has the same trouble as me because it was an outrageous headache during a busy month for me. This was my first bad experience with online shopping, and I will continue to, but never again from online car stereo. With all this being said, the prices are quite good, although I would recommend ordering from sonicelectronix.com instead as they have almost the same inventory at the same prices and they list the items that are backordered! I have ordered from them before and everything went smoothly. Bottom line, a simple mix up created bigger problems because of poor communication.","link":"http:\/\/www.resellerratings.com\/store\/onlinecarstereo\/review\/3031469#comment3031469","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/onlinecarstereo.jpg","store_name":"OnlineCarStereo.com \/ OSC Deals","username":"Itstoobad","rating":"1"}, "single");){kind=link}