1/5

posted Sep-06-2009
One of the biggest mistakes of my life really. Ordered online. All went fine. However my order was cancelled due to compatibility issues with the driver for one of the cards. I was not even told that the order had been cancelled. I contacted dell a few days later, luckily, else I would not even have know about it. They basically told me to reorder the PC all over again. It takes a long time to configure the PC online. They could have easily delivered the PC to me, without the offending driver, I would not have minded. (if only they had just called me once, I would not have been waiting around like a fool).
Overall rubbish service. I just dont understand why a company like Dell has to handle customers like this. Wont repeat this mistake again though.