4/5

posted Dec-05-2009

Did they have what I was looking for? Yes!
Was the Price right? Yes!
Did the product get to my front door in one piece? Yes!

[[EDIT]]I have left my initial review in tact, but please see my updated comments towards the bottom[[/EDIT]]

But overall, this was one of the worst online purchases I've had in a while. not THE worst, but it ranks up there. First off, and I understand, in the wake of a holiday and with CyberMonday they were probably busy, but from time of order to notification of fullfillment was unacceptable. notification of shipment was non-existent, last I saw on the website, the shipping/tracking number had been issued, and it wasn't through my preffered carrier, which I chose for a reason.

Overall, what will make me likely never return, and if these things change, I'll come back and give ModderSmart another shot:

1) Notifications! I never recieved one email! never! I want to know, in my inbox, when my product has been charged, when it has shipped, and like continuous status, much like ZZF, NE, TD, Amazon, etc. this was severely lacking here.

2) Wrong shipper!! I consider this important, because of how USPS in particular has delivered goods to me in the past, much like FedEx, looks like someone took it out on lunchbreak and played kickball with it for a while, I chose, and Paid for UPS for a reason, and it is I the customer that should reserve that right, if the seller changes that, especially when different on the invoice, than it is a severe violation in my, the consumers, trust, and this is where you definetly need to make changes to your operations!

3) I recieved an Amazon box....it's christmas....lots of boxes arrive, I had to open it to ensure that... A) it was in fact what I presumed it was, as it made no mention of moddersmart on there, and the tracking number I just don't remember them for the fun of it. Also B), since it went USPS, I felt the need to ensure the precious cargo was in tact. Considering it's a 600g chunk of copper, I think it should have required a little more padding than some crumpled paper, but to that effect, without opening the inner product package, it appears to be intact. I'll update after the 25th I guess if otherwise. but to Moddersmart, label your boxes as if they are from you!

Overall, I am an unhappy customer, and I feel future buyers need to know what lame experience I have just gone through,and that hopefully, Moddersmart will learn from my comments and adjust.

Considering the high reviews Moddersmart was recieving both here, through google, and others, I expected far more than what I got.

As to the notifications, if you were running late in shipping stuff, an email of apology, or a notification explaining the circumstances would have been greatly appreciated.

[[EDIT]]

Update: After being contacted by a Member at moddersmart, I was..., I guess set straight on what occurred, I guess would be a good way of putting it.

There is still an issue regarding notifications, and for the record, I have checked my spam filters, and the resulting "buckets", and can not find any notifications, however, I was unaware of Moddersmarts relationship with Amazon, which explains the Amazon box, and the change in shipper. I feel in light of this information I owe moddersmart an apology, however, I would have like to have known in advance, and I'm still not happy that their Amazon vendor changed my shipping without consulting me first, although I am happy to have the product.

The purchase "aftermath" is so far positive, and if they can verify they'll get their notification system fixed, or updated, or whatever, I'll do business with them again :)

[[/EDIT]]

This review was modified by Immortal Lobster on December 07 2009 01:02:52 PM

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